RME-PNP-312 IT Technician Daily Operational Checklist
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CONFIDENTIAL Title
Group
Outline
Main Audience
IT Technician Daily Operational Checklist Indicate the Approval functional area, unit Date 24 May 2015 or project The objective of this checklist is to provide the IT Technician with a checklist of tasks required at Start of Day, End of Day and Shift Handover during Operational periods TEC Service Desk Team Leader, VITM, TEC Service Keywords TOC VITM DM, Desk, Venue Central Operations, Operations IT Technician
Table of Contents 1.
IT Technician Procedure
2
1.1 1.2 1.3
Definition and Objective Procedure Printing for the venue
2 2 2
2.
Document Control
5
CONFIDENTIAL Title
IT Technician Daily Operational Checklist
Outline
The objective of this checklist is to provide the IT Technician with a checklist of tasks required at Start of Day, End of Day and Shift Handover during Operational periods
1.
IT Technician Procedure
1.1
Definition and Objective
The objective of this checklist is to provide the IT Technician with a checklist of tasks required at Start of Day, End of Day and Shift Handover during Operational periods.
1.2
Procedure
This checklist is required to be completed by the IT Technician(s) at their venue on a daily basis during operational periods. During Competition days, the Start of Day will be T-2 hours before competition. For Non-Competition days, Start of Day has not been defined however these checklists should be started once the IT staff arrives on venue.
1.3
Printing for the venue
Page 3 to 4 to be printed for venue use.
24 May 2015 © Atos Spain S.A. (Unipersonal), 2011
Page 2 of 6 KKZANDE2TM6H-133-4064 1.4 APP
CONFIDENTIAL Title
IT Technician Daily Operational Checklist
Outline
The objective of this checklist is to provide the IT Technician with a checklist of tasks required at Start of Day, End of Day and Shift Handover during Operational periods
This checklist is required to be completed by the IT Technician(s) at their venue on a daily basis during operational periods. During Competition days, the Start of Day will be T-2 hours before competition. For Non-Competition days, Start of Day has not been defined however these checklists should be started once the IT staff arrives on venue. Step #
Time To Start Task
1
T-2 hours
2
T-2 hours
Start Of Day Tasks
Pass (P) or Fail (X)
Time Completed Task
Pass (P) or Fail (X)
Time Completed Task
Staffing: Check in with the TEC Service Desk Team Leader (SDL). ITSM: If there are any new or open tickets for the IT Technicians, review them and action appropriately. Daily Checks:
3
4 5
T-2 hours
T-2 hours Before Comp start
The SDL will allocate some spaces on the venue for each IT Technician to inspect and check for the following: Workstation is in the correct location (hasn’t been moved by users.) LAN cable is connected Mouse is in place (except CIS touch screen) Security cable in place Log on screen visible IT Team Meeting: Attend IT team meeting. Readiness: Inform the SDL that the Start of Day checklist is complete.
Start of Day Checks Completed by: ______________________________ Step #
1
2
3
4
Time To Start Task
Shift Handover (if there is a successive shift)
15 min before shift 15 min before shift 15 min before shift
Staffing: Incoming IT Technician should check in with the outgoing Technician and the SDL. ITSM: Both IT Technicians need to review all open tickets in their queue and handover any information relating to those tickets. Daily Checks: The outgoing IT Technician has handed over any additional information relating to daily routine activities performed. Staffing:
15 min before shift
The IT Technician leaving the venue, should hand back any upgrade pass. Mobile, and radio to be given to incoming IT Technician. Once the handover is complete, the outgoing IT Technician will checkout with the SDL.
Shift Handover Checks Completed by: ______________________________ 24 May 2015 © Atos Spain S.A. (Unipersonal), 2011
Page 3 of 6 KKZANDE2TM6H-133-4064 1.4 APP
CONFIDENTIAL
Step #
Time To Start Task
1
After Comp
2
After Comp
3
After Comp
4
After Comp
5
After Comp
Title
IT Technician Daily Operational Checklist
Outline
The objective of this checklist is to provide the IT Technician with a checklist of tasks required at Start of Day, End of Day and Shift Handover during Operational periods Pass (P) or Fail (X)
End of Day Tasks
Time Completed Task
ITSM: Update any open tickets in the IT Technician queue with most recent information. Staffing: Return any upgrade passes, mobiles, radios and room keys. Ensure that the radio and mobile are being charged. Staffing: Confirm next days’ shift start. IT Team Meeting: Attend IT team end of day meeting. Staffing: Check out with SDL.
Details on the Failed Steps (please describe the reason(s) for any failed checks and the resolution/recommendation for those failures.)
Signature of IT Technician completing the Checks: ____________________________
Date: ____________
24 May 2015 © Atos Spain S.A. (Unipersonal), 2011
Page 4 of 6 KKZANDE2TM6H-133-4064 1.4 APP
CONFIDENTIAL
2.
Title
IT Technician Daily Operational Checklist
Outline
The objective of this checklist is to provide the IT Technician with a checklist of tasks required at Start of Day, End of Day and Shift Handover during Operational periods
Document Control Glossary & Acronyms Name CCF CER CIS EDC EOD ITSM LAN OVR PRD QA SPA SDL TECH TER/CER TOC VITM VRM VTCM VTM VTO
Definition Cross Connect Frame Communications Equipment Room Commentator Information System Equipment Distribution Centre End of Day IT Service Management Local Area Network On-Venue Results Room Print Distribution Room Quality Assurance Checklist Games Network – Switch Port Assignment TEC Service Desk Team Leader Technology Telecommunication/Communications Equipment Room Technology Operations Centre Venue IT Manager Venue Results Manager Venue Telecoms Manager Venue Technology Manager Venue Technology Office
Related Documents Reference RME-PNP-304 RME-PNP-305 RME-PNP-306 RME-PNP-307 RME-PNP-308 RME-PNP-309 RME-PNP-310 RME-PNP-311 RME-PNP-312 RME-PNP-313 RME-PNP-314 RME-PNP-315 RME-PNP-316 RME-PNP-317 RME-PNP-318 RME-PNP-319 RME-PNP-320 RME-PNP-321 RME-PNP-322
24 May 2015 © Atos Spain S.A. (Unipersonal), 2011
Document Name Venue IT Equipment Handover Procedure IT Team Shift Procedures Venue IT Daily Report Template Venue Space Handover Procedure VITM Duty Manager Shift Procedures CER, OVR, Service Desk Space Handover Checklist Server Specialist Daily Operational Checklist Network Technician Daily Operational Checklists IT Technician Daily Operational Checklists TEC Service Desk Team Member Daily Operational Checklists Venue IT Team Member Daily Operational Checklists VITM End of Day Operational Checklist VITM Shift Handover Operational Checklist VITM Start of Day Operational Checklist TEC Service Desk Team Leader End of Day Operational Checklist TEC Service Desk Team Leader Handover Operational Checklist TEC Service Desk Team Leader Start of Day Operational Checklist Reprographics Specialist Daily Operational Checklist Venue OVR IT Failover Test Plan
Page 5 of 6 KKZANDE2TM6H-133-4064 1.4 APP
CONFIDENTIAL Title
IT Technician Daily Operational Checklist
Outline
The objective of this checklist is to provide the IT Technician with a checklist of tasks required at Start of Day, End of Day and Shift Handover during Operational periods
Version history Version
Date
1.0 1.1 1.2 1.3 1.4
6 Apr 2015 22 Apr 2015 10 May 2015 14 May 2015 24 May 2015
Comments Checklist First version Updated Updated Minor amendments, Status Change and SDM to STL Adjustments made for venue printing, change Service Team Leader (STL) to Service Desk Leader (SDL) Change SDM to SDL
Issue Control Owner:
Shibu George
Reviewed by:
Olivier Tan\Ricky Kelley
Approved by:
Olivier Tan
Signature:
Date: 24 May 2015
Change Log Version
Status
1.0 1.1 1.2 1.3 1.4
SFR SFR SFR SFA APP
Changes on version First version Updated Updated Status changed to SFA Minor updates to APP
24 May 2015 © Atos Spain S.A. (Unipersonal), 2011
Page 6 of 6 KKZANDE2TM6H-133-4064 1.4 APP
Group
Outline
Main Audience
IT Technician Daily Operational Checklist Indicate the Approval functional area, unit Date 24 May 2015 or project The objective of this checklist is to provide the IT Technician with a checklist of tasks required at Start of Day, End of Day and Shift Handover during Operational periods TEC Service Desk Team Leader, VITM, TEC Service Keywords TOC VITM DM, Desk, Venue Central Operations, Operations IT Technician
Table of Contents 1.
IT Technician Procedure
2
1.1 1.2 1.3
Definition and Objective Procedure Printing for the venue
2 2 2
2.
Document Control
5
CONFIDENTIAL Title
IT Technician Daily Operational Checklist
Outline
The objective of this checklist is to provide the IT Technician with a checklist of tasks required at Start of Day, End of Day and Shift Handover during Operational periods
1.
IT Technician Procedure
1.1
Definition and Objective
The objective of this checklist is to provide the IT Technician with a checklist of tasks required at Start of Day, End of Day and Shift Handover during Operational periods.
1.2
Procedure
This checklist is required to be completed by the IT Technician(s) at their venue on a daily basis during operational periods. During Competition days, the Start of Day will be T-2 hours before competition. For Non-Competition days, Start of Day has not been defined however these checklists should be started once the IT staff arrives on venue.
1.3
Printing for the venue
Page 3 to 4 to be printed for venue use.
24 May 2015 © Atos Spain S.A. (Unipersonal), 2011
Page 2 of 6 KKZANDE2TM6H-133-4064 1.4 APP
CONFIDENTIAL Title
IT Technician Daily Operational Checklist
Outline
The objective of this checklist is to provide the IT Technician with a checklist of tasks required at Start of Day, End of Day and Shift Handover during Operational periods
This checklist is required to be completed by the IT Technician(s) at their venue on a daily basis during operational periods. During Competition days, the Start of Day will be T-2 hours before competition. For Non-Competition days, Start of Day has not been defined however these checklists should be started once the IT staff arrives on venue. Step #
Time To Start Task
1
T-2 hours
2
T-2 hours
Start Of Day Tasks
Pass (P) or Fail (X)
Time Completed Task
Pass (P) or Fail (X)
Time Completed Task
Staffing: Check in with the TEC Service Desk Team Leader (SDL). ITSM: If there are any new or open tickets for the IT Technicians, review them and action appropriately. Daily Checks:
3
4 5
T-2 hours
T-2 hours Before Comp start
The SDL will allocate some spaces on the venue for each IT Technician to inspect and check for the following: Workstation is in the correct location (hasn’t been moved by users.) LAN cable is connected Mouse is in place (except CIS touch screen) Security cable in place Log on screen visible IT Team Meeting: Attend IT team meeting. Readiness: Inform the SDL that the Start of Day checklist is complete.
Start of Day Checks Completed by: ______________________________ Step #
1
2
3
4
Time To Start Task
Shift Handover (if there is a successive shift)
15 min before shift 15 min before shift 15 min before shift
Staffing: Incoming IT Technician should check in with the outgoing Technician and the SDL. ITSM: Both IT Technicians need to review all open tickets in their queue and handover any information relating to those tickets. Daily Checks: The outgoing IT Technician has handed over any additional information relating to daily routine activities performed. Staffing:
15 min before shift
The IT Technician leaving the venue, should hand back any upgrade pass. Mobile, and radio to be given to incoming IT Technician. Once the handover is complete, the outgoing IT Technician will checkout with the SDL.
Shift Handover Checks Completed by: ______________________________ 24 May 2015 © Atos Spain S.A. (Unipersonal), 2011
Page 3 of 6 KKZANDE2TM6H-133-4064 1.4 APP
CONFIDENTIAL
Step #
Time To Start Task
1
After Comp
2
After Comp
3
After Comp
4
After Comp
5
After Comp
Title
IT Technician Daily Operational Checklist
Outline
The objective of this checklist is to provide the IT Technician with a checklist of tasks required at Start of Day, End of Day and Shift Handover during Operational periods Pass (P) or Fail (X)
End of Day Tasks
Time Completed Task
ITSM: Update any open tickets in the IT Technician queue with most recent information. Staffing: Return any upgrade passes, mobiles, radios and room keys. Ensure that the radio and mobile are being charged. Staffing: Confirm next days’ shift start. IT Team Meeting: Attend IT team end of day meeting. Staffing: Check out with SDL.
Details on the Failed Steps (please describe the reason(s) for any failed checks and the resolution/recommendation for those failures.)
Signature of IT Technician completing the Checks: ____________________________
Date: ____________
24 May 2015 © Atos Spain S.A. (Unipersonal), 2011
Page 4 of 6 KKZANDE2TM6H-133-4064 1.4 APP
CONFIDENTIAL
2.
Title
IT Technician Daily Operational Checklist
Outline
The objective of this checklist is to provide the IT Technician with a checklist of tasks required at Start of Day, End of Day and Shift Handover during Operational periods
Document Control Glossary & Acronyms Name CCF CER CIS EDC EOD ITSM LAN OVR PRD QA SPA SDL TECH TER/CER TOC VITM VRM VTCM VTM VTO
Definition Cross Connect Frame Communications Equipment Room Commentator Information System Equipment Distribution Centre End of Day IT Service Management Local Area Network On-Venue Results Room Print Distribution Room Quality Assurance Checklist Games Network – Switch Port Assignment TEC Service Desk Team Leader Technology Telecommunication/Communications Equipment Room Technology Operations Centre Venue IT Manager Venue Results Manager Venue Telecoms Manager Venue Technology Manager Venue Technology Office
Related Documents Reference RME-PNP-304 RME-PNP-305 RME-PNP-306 RME-PNP-307 RME-PNP-308 RME-PNP-309 RME-PNP-310 RME-PNP-311 RME-PNP-312 RME-PNP-313 RME-PNP-314 RME-PNP-315 RME-PNP-316 RME-PNP-317 RME-PNP-318 RME-PNP-319 RME-PNP-320 RME-PNP-321 RME-PNP-322
24 May 2015 © Atos Spain S.A. (Unipersonal), 2011
Document Name Venue IT Equipment Handover Procedure IT Team Shift Procedures Venue IT Daily Report Template Venue Space Handover Procedure VITM Duty Manager Shift Procedures CER, OVR, Service Desk Space Handover Checklist Server Specialist Daily Operational Checklist Network Technician Daily Operational Checklists IT Technician Daily Operational Checklists TEC Service Desk Team Member Daily Operational Checklists Venue IT Team Member Daily Operational Checklists VITM End of Day Operational Checklist VITM Shift Handover Operational Checklist VITM Start of Day Operational Checklist TEC Service Desk Team Leader End of Day Operational Checklist TEC Service Desk Team Leader Handover Operational Checklist TEC Service Desk Team Leader Start of Day Operational Checklist Reprographics Specialist Daily Operational Checklist Venue OVR IT Failover Test Plan
Page 5 of 6 KKZANDE2TM6H-133-4064 1.4 APP
CONFIDENTIAL Title
IT Technician Daily Operational Checklist
Outline
The objective of this checklist is to provide the IT Technician with a checklist of tasks required at Start of Day, End of Day and Shift Handover during Operational periods
Version history Version
Date
1.0 1.1 1.2 1.3 1.4
6 Apr 2015 22 Apr 2015 10 May 2015 14 May 2015 24 May 2015
Comments Checklist First version Updated Updated Minor amendments, Status Change and SDM to STL Adjustments made for venue printing, change Service Team Leader (STL) to Service Desk Leader (SDL) Change SDM to SDL
Issue Control Owner:
Shibu George
Reviewed by:
Olivier Tan\Ricky Kelley
Approved by:
Olivier Tan
Signature:
Date: 24 May 2015
Change Log Version
Status
1.0 1.1 1.2 1.3 1.4
SFR SFR SFR SFA APP
Changes on version First version Updated Updated Status changed to SFA Minor updates to APP
24 May 2015 © Atos Spain S.A. (Unipersonal), 2011
Page 6 of 6 KKZANDE2TM6H-133-4064 1.4 APP
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