401387076R3.0_V1_Alcatel-Lucent 9363 9364 Metro Cell Indoor and Outdoor - Troubleshooting
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Title page
Alcatel-Lucent 9363/9364 Metro Cell Indoor and Outdoor | Release 3.0 Troubleshooting
401-387-076 Issue 0.4 March 2012
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Alcatel-Lucent – Proprietary Use pursuant to applicable agreements
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Use pursuant to applicable agreements Legal notice Legal notice
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2012 Alcatel-Lucent. All rights reserved. Contains proprietary/trade secret information which is the property of Alcatel-Lucent and must not be made available to, or copied or used by anyone outside Alcatel-Lucent without its written authorization. Not to be used or disclosed except in accordance with applicable agreements.
Alcatel-Lucent – Proprietary Use pursuant to applicable agreements
About this document Purpose
.............................................................................................................................................................................................. v v
Reason for reissue
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Contents
.......................................................................................................................................................................... v v
New in this release ......................................................................................................................................................................... vv Intended audience
.......................................................................................................................................................................... v v
Supported systems ........................................................................................................................................................................ vi vi How to use this document Prerequisites
......................................................................................................................................................... vi vi
................................................................................................................................................................................... vi vi
Conventions used .......................................................................................................................................................................... vi vi Related information Document support
....................................................................................................................................................................... vii vii
Technical support
........................................................................................................................................................................ vii vii
How to order
................................................................................................................................................................................. vii vii
How to comment 1
.................................................................................................................................................................... vii vii
......................................................................................................................................................................... vii vii
LED state descriptions Overview ...................................................................................................................................................................................... 1-1 1-1 LED states for V1.x Small Cell devices ........................................................................................................................... 1-2 1-2 LED states for V2 Small Cell devices ............................................................................................................................... 1-6 1-6
2
Troubleshooting procedures Overview ...................................................................................................................................................................................... 2-1 2-1
Small Cell on-site troubleshooting
.................................................................................................................................... 2-8 2-8
V1.x Small Cell LED troubleshooting procedure
..................................................................................................... 2-12 2-12
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Small Cell remote troubleshooting procedure ................................................................................................................ 2-2 2-2
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Contents ....................................................................................................................................................................................................................................
V2 Small Cell LED troubleshooting procedure
......................................................................................................... 2-17 2-17
Small Cell diagnostic ............................................................................................................................................................ 2-21 2-21 Glossary Index
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About this document About this document
Purpose
The purpose of this document is to provide the troubleshooting procedures that an operator can perform when a failure occurs in the Alcate-Lucent 9363/9364 Metro Cell Indoor and Outdoor Small Cell devices. Reason for reissue
The reissue reasons are: Issue
Issue date
Reason for reissue
0.4
March 2011
Preliminary issue
0.3
December 2011
Preliminary issue
0.2
October 2011
Preliminary issue
0.1
June 2011
Draft issue
New in this release
New features • • •
108877, Continuous coverage self-optimization based on Admission 119110, Static IP address 157214, PPPoE configuration
Other changes •
Editorial updates
The audience for this document is: • •
Operations and maintenance personnel Network supervision personnel
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Intended audience
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About this document ....................................................................................................................................................................................................................................
Supported systems
This document applies to Alcatel-Lucent 9363/9364 Metro Cell - Indoor and Outdoor Release 3.0. How to use this document
Start with the first chapter and work through the manual to the end. Prerequisites
It is recommended that readers become familiar with: •
The technical description of the Metro Cell device
•
The operation and management of the Small Cell from the Home Device Manager (HDM)
Conventions used
Vocabulary conventions None Typographical conventions The following typographical conventions are used in this document: Graphical representation
Description
italicized text
File and directory names
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Emphasized information graphical user interface text
Text that is displayed in a graphical user interface or in a hardware label
variable
A value that the user supplies.
Command-syntax
Command names that the user types
input text
Text that the user types or selects as input to a system
output text
Text that a system displays or prints
Key-capture
Indicates a key combination on the keyboard.
Path
Indicates a directory path or a file name.
Attribute
Indicates that this “word” is a GUI or CLI attribute (parameter).
IP reference, reference number
Related document that is referenced in the document
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Related information
None Document support
For support in using this or any other Alcatel-Lucent document, contact Alcatel-Lucent at one of the following telephone numbers: • •
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About this document
1-888-582-3688 (for the United States) 1-317-377-8618 (for all other countries)
Technical support
For technical support, contact your local Alcatel-Lucent customer support team. See the Alcatel-Lucent Support web site (http://www.alcatel-lucent.com/support/) for contact information. How to order
To order Alcatel-Lucent documents, contact your local sales representative or use Online Customer Support (OLCS) (http://support.alcatel-lucent.com) How to comment
To comment on this document, go to the Online Comment Form (http://infodoc.alcatellucent.com/comments/) or e-mail your comments to the Comments Hotline ([email protected]).
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About this document ....................................................................................................................................................................................................................................
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1
LED state descriptions 1
Overview Purpose
This chapter describes the LED states for Small Cell devices. Contents LED states for V1.x Small Cell devices
1-2
LED states for V2 Small Cell devices
1-6
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LED state descriptions
LED states for V1.x Small Cell devices
....................................................................................................................................................................................................................................
LED states for V1.x Small Cell devices Overview
This topic describes the LED states on the V1.x Small Cell devices. LED interpretation table when using the Iuh interface
The following table describes the possible states for each LED when the Small Cell is using the Iuh interface to communicate with the Small Cell Gateway, that is, BSR.enableIuh is set to true. When BSR.enableIuh is set to true, the WAN LED follows a 2 step WAN connection procedure and the WAN OK state is not used.
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For Small Cell Release 2.4 onwards, backhaul congestion may be detected while the SCTP association is established, and may occur during system auto-configuration. If this happens, the system auto-configuration indication takes precedence. State
Description
Power LED
WAN (Network) LED
Phone (User) LED
System LED
Power off
Power off
OFF
OFF
OFF
OFF
Power on
Power on
ON
ANY
ANY
ANY
WAN error
IPSec tunnel establishment failure/released.
ON
OFF
ANY
ANY
WAN connecting (step 1 of 2)
IPSec tunnel establishment complete.
ON
SLOW BLINKING
ANY
ANY
WAN connecting (step 2 of 2)
Small Cell registration complete.
ON
ON
ANY
ANY
Phone not detected
Last RRC connection release.
ON
ANY
OFF
ANY
Phone Detected
First RRC connection and IMSI in ACL.
ON
ANY
SLOW BLINKING
ANY
Phone tx/rx
First CS/PS RAB establishment complete.
ON
ANY
BLINKING
ANY
Phone Max Number
Max number of UEs connected.
ON
ANY
ON
ANY
System config error
Add cell (reserved PSC & low Tx power).
ON
ANY
ANY
OFF
System (auto) configuring
Auto-configuration using UE (PSC selection) or network listening (auto-configuration or self-optimization).
ON
ANY
ANY
BLINKING
System OK
Auto configuration complete.
ON
ANY
ANY
ON
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LED states for V1.x Small Cell devices
.................................................................................................................................................................................................................................... State
Description
System OK, reduced service due to:
System is in service but has either:
1.
2.
Backhaul Congestion (BCR2.4 onward), and/or
1.
Detected backhaul network impairments that may impact service
2.
Reduced cell coverage because of the number of idle mode mobility events from public users.
Power LED
WAN (Network) LED
Phone (User) LED
System LED
ON
ANY
ANY
FAST BLINKING
BLINKING
err bit 2
err bit 1
err bit 0
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LED state descriptions
Coverage Reduction (BCR3.0 onward)
Engineer indication
Refer to Error Codes.
Notes:
1.
ANY indicates that the LED can be ON, OFF or BLINKING.
2.
System LED may also be referred to as Service LED.
3.
WAN (Network) LED may also be referred to as Connectivity LED.
LED interpretation table when using the Iuh interface
The following table describes the possible states for each LED when the Small Cell is using the Iuh interface to communicate with the Small Cell Gateway, that is, BSR.enableIuh is set to false. When BSR.enableIuh is set to false, the WAN LED follows a 3 step WAN connection procedure and uses the WAN OK state. For Small Cell Release 2.4 onwards, backhaul congestion may be detected while the SCTP association is established, and may occur during system auto-configuration. If this happens, the system auto-configuration indication takes precedence. Description
Power LED
WAN (Network) LED
Phone (User) LED
System LED
Power off
Power off
OFF
OFF
OFF
OFF
Power on
Power on
ON
ANY
ANY
ANY
WAN error
IPSec tunnel establishment failure/released.
ON
OFF
ANY
ANY
WAN connecting (step 1 of 3)
IPSec tunnel establishment complete.
ON
SLOW BLINKING
ANY
ANY
WAN connecting (step 2 of 3)
Small Cell registration complete.
ON
BLINKING
ANY
ANY
WAN connecting (step 3 of 3)
IuCS connection establishment complete.
ON
FAST BLINKING
ANY
ANY
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State
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LED state descriptions
LED states for V1.x Small Cell devices
.................................................................................................................................................................................................................................... State
Description
WAN OK
BVG DPAT binding update complete.
ON
ON
ANY
ANY
Phone not detected
Last RRC connection release.
ON
ANY
OFF
ANY
Phone Detected
First RRC connection and IMSI in ACL.
ON
ANY
SLOW BLINKING
ANY
Phone tx/rx
First CS/PS RAB establishment complete.
ON
ANY
BLINKING
ANY
Phone max. number
Max number of UEs connected.
ON
ANY
ON
ANY
System config error
Add cell (reserved PSC & low Tx power).
ON
ANY
ANY
OFF
System (auto) configuring
Auto-configuration using UE (PSC selection) or network listening (auto-configuration or self-optimization).
ON
ANY
ANY
BLINKING
System OK
Auto configuration complete.
ON
ANY
ANY
ON
System OK, reduced service due to:
System is in service but has either:
ON
ANY
ANY
FAST BLINKING
BLINKING
err bit 2
err bit 1
err bit 0
1.
2.
Backhaul Congestion (Release 2.4 onward), and/or
Power LED
1.
Detected backhaul network impairments that may impact service
2.
Reduced cell coverage because of the number of idle mode mobility events from public users.
WAN (Network) LED
Phone (User) LED
System LED
Coverage Reduction (Release 3.0 onward)
Engineer indication
Refer to Error Codes.
Notes:
1.
ANY indicates that the LED can be ON, OFF or BLINKING.
2.
System LED may also be referred to as Service LED.
3.
WAN (Network) LED may also be referred to as Connectivity LED.
Error codes
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The following table describes the LED states for each possible error code: Error code
Power LED
WAN LED (error bit 2)
WAN LED (error bit 1)
System LED (error bit 0)
Default generic establishing IPSec tunnel
BLINKING
OFF
OFF
OFF
Location check failure
BLINKING
OFF
OFF
ON
Movement check failure
BLINKING
OFF
ON
OFF
BLST failure
BLINKING
OFF
ON
ON
Temperature out of range
BLINKING
ON
OFF
OFF
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LED states for V1.x Small Cell devices
.................................................................................................................................................................................................................................... Error code
Power LED
WAN LED (error bit 2)
WAN LED (error bit 1)
System LED (error bit 0)
EAP-AKA authentication failure
BLINKING
ON
OFF
ON
USIM authenication failure
BLINKING
ON
ON
OFF
Boot loader validity failure
BLINKING
ON
ON
ON
Default generic download backhaul indication
BLINKING
SLOW BLINKING
OFF
OFF
Default generic download in progress
BLINKING
SLOW BLINKING
BLINKING
OFF
Default generic download activation
BLINKING
ANY
OFF
BLINKING
Generic validity failure
BLINKING
OFF
BLINKING
OFF
RF module tx failure
BLINKING
OFF
BLINKING
BLINKING
Small Cell lock down upgrade
BLINKING
BLINKING
BLINKING
BLINKING
DHCP IP Config or PPPoE username and password have been saved
BLINKING
ON
BLINKING
BLINKING
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LED state descriptions
Notes:
1.
For “DHCP IP Config or PPPoE username and password have been saved”, this indication will show for 10 seconds and then stop.
Board level self-test sequence
The following table describes the LED states that are visible during the Board level self-test sequence (BLST): LED name
LED indication
Board Level Self Test (BLST)
POWER
BLINKING
POWER
OFF
WAN
BLINKING
WAN
OFF
SYSTEM
BLINKING
SYSTEM
OFF
PHONE
BLINKING
PHONE
OFF
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Procedure
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LED state descriptions
LED states for V2 Small Cell devices
....................................................................................................................................................................................................................................
LED states for V2 Small Cell devices Overview
This topic describes the LEDS states on the V2 Small Cell devices. Hardware LED interpretation table
The following table describes the possible states for each LED: State
Description
Power off
Power off
OFF
OFF
OFF
Power OK
Power on
ON
ANY
ANY
System Initializing and registering with gateway
System is initializing, for example: booting, connecting, loading data, registering with the Small Cell Gateway.
ON
BLINKING
BLINKING
System performing auto-configuration
Registration with Small Cell Gateway successful. The Small Cell is now performing auto-configuration / network listening.
ON
BLINKING
OFF
System OK (In Service)
System is ready to provide service, or is providing service.
ON
ON
ANY
System Not in Service (Needs Operator Intervention)
System cannot achieve stable clear state and provide service.
ON
OFF
OFF
Phone: no active users
Small Cell has no active RABs.
ON
ON
OFF
Phone has active user(s)
Small Cell has at least one active RAB.
ON
ON
ON
Phone: maximum number of users active
All available RABs on Small Cell are active.
ON
ON
BLINKING
System OK, reduced service due to:
System is in service but has either:
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1.
2.
Backhaul Congestion (BCR2.4 onward), and/or
Power LED
System LED
Phone (device) LED
while maximum number of RABs active.
1.
Detected backhaul network impairments that may impact service
2.
Reduced cell coverage because of the number of idle mode mobility events from public users.
ON
OFF
BLINKING
BLINKING
OFF
OFF
Coverage Reduction (BCR3.0 onward)
Major hardware fault (return to supplier)
A major hardware fault has occurred.
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LED states for V2 Small Cell devices
.................................................................................................................................................................................................................................... State
Description
Power LED
System LED
Phone (device) LED
Location check failure
Location Check has failed
BLINKING
BLINKING
OFF
Movement check failure
Movement Check has failed
BLINKING
ON
OFF
DHCP IP Config or PPPoE username and password have been saved
The DHCP IP configuration or PPPoE username and password received from DHCP option 125 have been saved
BLINKING
BLINKING
BLINKING
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LED state descriptions
Notes:
1.
ANY indicates that the LED can be ON, OFF or BLINKING.
2.
Phone (device) LED may also be referred to as 3G Mobile LED.
3.
System LED may also be referred to as Connectivity LED.
4.
For “DHCP IP Config or PPPoE username and password have been saved”, this indication will show for 10 seconds and then stop.
If a product variant is fitted with a second Ethernet port, a dedicated LED illuminates to indicate that an Ethernet connection has been made to this port. GPS localization process LED interpretation table
The following table describes the possible states for each LED during the GPS localization process: State
Description
GPS LED
System LED
Power off
No power
OFF
OFF
LED-gpsNotRequired
GPS Location Detection is not required.
OFF
ANY
LED-gpsScanActive
GPS Location Detection is in progress.
BLINKING
ANY
GPS hardware has failed or is not present when GPS Location Detection is required.
OFF
GPS Location has failed to provide an accurate location fix.
OFF
LED-gpsHardwareFailure
ANY (if alternative location checks may be used or if GPS location checks are disabled). ANY (if alternative location checks may be used or if GPS location checks are disabled).
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LED-gpsLocationFailure
(depending on how other initialization checks are implemented in relation to GPS localization).
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LED state descriptions
LED states for V2 Small Cell devices
.................................................................................................................................................................................................................................... State
Description
GPS LED
System LED
LED - gpsLocationUnauthorised System not in service (needs operator intervention)
GPS has provided an accurate location fix, which has failed the authorization checks.
ON
OFF
LED-gpsLocationValid System OK (in service) (assuming other initialization checks are successful)
GPS has provided an accurate location fix, which has been accepted as an authorized location fix.
ON
ON (assuming other initialization checks are successful)
Notes:
1.
ANY indicates that the LED can be ON, OFF or BLINKING.
User Scenarios for V2 hardware LED indications Scenarios for
Scenario descriptions
Power OK
1. User connects PSU to mains and to Small Cell. Power LED is ON.
Power off
1. User accidentally pulls PSU plug from mains. Power LED is OFF (all LEDs are OFF). 2. PSU or PSU connector fails. LED is OFF (all LEDs are OFF).
System OK (in service)
1. Small Cell has successfully booted, established tunnel, registered, and is available for service. System LED is ON.
System initializing
1. Small Cell is establishing IPSec tunnel, or Registering with Small Cell Gateway, or establishing IuCS connection, or performing auto-configuration, or performing network listening: System LED is BLINKING. 2. Small Cell is engaged in auto-configuration or self-optimization: System LED is BLINKING. 3. Small Cell has succeeded in establishing IPSec tunnel after initially failing to do so for longer than 10 minutes; system boot sequence has resumed: System LED is BLINKING.
System not in service (requires operator intervention)
1. IPSec tunnel establishment has exceeded 10 minute time limit: System LED is OFF 2. System has a configuration error: System LED is OFF.
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3. Location Check or Movement Check failure. 4. System has detected connectivity problems to the CS core network.
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LED states for V2 Small Cell devices
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Scenarios for
Scenario descriptions
Phone/device has active user(s)
1. One or more users is successfully connected through the Small Cell: Phone LED is ON. 2. Successful call handover from Small Cell 1 to Small Cell 2: Phone LED on Small Cell 2 is ON. 3. Second and third authorized users make concurrent calls on a closed or semi-open access Small Cell: Phone LED is ON.
Phone/device has active user(s)
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LED state descriptions
1. One or more users is successfully connected through the Small Cell: Phone LED is ON. 2. Successful call handover from Small Cell 1 to Small Cell 2: Phone LED on Small Cell 2 is ON. 3. Second and third authorized users make concurrent calls on a closed or semi-open access Small Cell: Phone LED is ON.
Phone/Device has no active user(s)
1. No users are taking service on the Small Cell (That is, there are no active RABs): Phone LED is OFF. 2. Last authorized user has ended their call: Phone LED is OFF. 3. System shows ?System Initializing? indication: Phone LED is OFF. 4. System shows ?System requires operator intervention? indication: Phone LED is OFF.
Phone/device: phone has maximum number of users active
1. A 4-user Small Cell has three active RABs, and the Phone LED is ON. A new user makes a call and a fourth RAB becomes active: Phone LED BLINKS as long as four RABs are active. 2. A home user with 4-user Small Cell sees Phone LED is BLINKING and attempts a call. The home user may or may not be given service, depending on which features are activated, how they are configured, and whether or not a local macro cell is available. If they are not given service, they may infer that this is due to capacity issues on the Small Cell.
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LED state descriptions
....................................................................................................................................................................................................................................
Scenarios for
Scenario descriptions
Backhaul congestion
1. Small Cell has detected backhaul impairments that may impact user service : Phone LED BLINKS and System LED BLINKS. 2. A home user may infer that impairments affecting calls during this indication may be due to congestion in the backhaul. Possible call impairments include dropped calls and poor voice quality It may be possible for the user to request other users of the local network to reduce network usage whilst a call is made. The backhaul congestion may potentially be detected whilst the System is Initializing, in which case the System initializing LED indication takes precedence. The Phone LED provides no indication of number of active users during backhaul congestion. The Small Cell ensures that the Phone LED indication is correct when the backhaul congestion state changes to uncongested.
Major hardware failure (return Small Cell to supplier)
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LED states for V2 Small Cell devices
1. Small Cell detects RF module tx failure, or BLST failure: Power LED is BLINKING, other LEDs are OFF.
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2
2roubleshooting T procedures
Overview Purpose
This chapter describes the troubleshooting procedures for Small Cell devices. Contents Small Cell remote troubleshooting procedure
2-2
Small Cell on-site troubleshooting
2-8
V1.x Small Cell LED troubleshooting procedure
2-12
V2 Small Cell LED troubleshooting procedure
2-17
Small Cell diagnostic
2-21
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Troubleshooting procedures
Small Cell remote troubleshooting procedure
....................................................................................................................................................................................................................................
Small Cell remote troubleshooting procedure Purpose
This procedure describes how to troubleshoot Small Cells from the HDM. Before you begin
• • •
Wait at least 15 minutes after powering on the Small Cell. Ensure that a W-CDMA 2100 Mhz capable mobile device is available. Check that a DSL router (not a DSL modem) is installed.
• • •
Check that the DSL line is working properly. Check that the Small Cell gateways are working properly. Check the Small Cell is activated on the HDM.
•
Check the BSR.Lcell.operationalState state to determine whether the radio is broadcasting. To do this, perform the following steps: 1. Click Manage from the Devices tab of the HDM GUI to manage the required device 2. From the Queue Function tab, select Get Parameter Values, then find the BSR.Lcell.operationalState (Device.Services.BSR.1.Lcell.1.operationalState) parameter and
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•
queue the function. 3. From the Device Data tab, check the value. Determine whether the value is enabled. Check the parameters relating to location lock and/or national location lock. To do this, perform the following steps: 1. Click Manage from the Devices tab of the HDM GUI to manage the required device. 2. From the Queue Function tab, select Get Parameter Values, then find the BSR.lmcMFail (Device.Services.BSR.1.lmcMFail) parameter and queue the function. 3. From the Device Data tab, check the value. If the value returned is true, the Small Cell radio is failing because of the location checks of the Small Cell.
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Small Cell remote troubleshooting procedure
....................................................................................................................................................................................................................................
Steps to perform remote troubleshooting ...................................................................................................................................................................................................
1
To get the LED states of the Small Cell device you are troubleshooting, proceed as follows: • •
•
Log into the Small Cell. Enter the following commands: – ssh [email protected] –
A$f4J6+z
–
su - localAdmin
–
E=t2X$3h
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Troubleshooting procedures
Enter the console using the console command and then type menu to get the list of available menus. From the menu, select 2, then 4.
...................................................................................................................................................................................................
2
Compare the LED states of the Small Cell device you are troubleshooting to the LED states in “LED states for V1.x Small Cell devices” (p. 1-2) or “LED states for V2 Small Cell devices” (p. 1-6), depending on the version of the Small Cell device. If
Then
Else
The LED states indicate a fault.
For major hardware and backhaul congestion faults contact next level of support.
Continue.
For system cofiguration faults, go to “Steps to reboot Small Cell” (p. 2-4). ...................................................................................................................................................................................................
3
From the HDM, check the BSR.operationalState and BSR.administrativeState parameters. To do this, perform the following steps: 1. Click Manage from the Devices tab of the HDM GUI to manage the required device. 2. From the Queue Function tab, select Get Parameter Values, then find the
function. 3. Check the value from Device Data tab.
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PRELIMINARY
BSR.operationalState (Device.Services.BSR.1.Lcell.1.operationalState) and BSR.administrativeState (Device.Services.BSR.1.administrativeState) parameters and queue the
PRELIMINARY
Troubleshooting procedures
Small Cell remote troubleshooting procedure
.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................
4 If
Then
Else
The Small Cell parameter values are as follows:
Continue.
Go to “Steps to manage Small Cell status from the HDM” (p. 2-5).
•
BSR.OperationalState is enabled
•
BSR.administrativeState is unlocked.
...................................................................................................................................................................................................
5
Trigger a diagnostic test on the whole Small Cell equipment by setting SetParameterValues (“diagnose=true”). Get the result of the diagnostic in the diagnoseBSRAdditionalText variable, by entering the following command: GetParameterValues(“diagnoseBSRAdditionalText”). If
Then
Else
The diagnostic result shows errors.
Follow up the Small Cell diagnostic using the “Small Cell diagnostic” (p. 2-21) procedure.
Continue.
...................................................................................................................................................................................................
6 If
Then
Else
The Small Cell is running properly.
End of procedure.
Continue with the “Small Cell on-site troubleshooting ” (p. 2-8) procedure.
PRELIMINARY
E................................................................................................................................................................................................... N D O F S T E P S
Steps to reboot Small Cell
This procedure is part of the “Steps to perform remote troubleshooting” (p. 2-3) procedure. It is not a standalone procedure.
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Small Cell remote troubleshooting procedure
.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................
1
Reboot the Small Cell from the HDM. To do this, perform the following steps: 1. Click on Manage on the Devices tab of the HDM to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action. Result: The Small Cell reboots.
PRELIMINARY
Troubleshooting procedures
...................................................................................................................................................................................................
2
When the Small Cell has rebooted and the radio is working: If
Then
Else
The LED states indicate a fault.
Go to “Steps to perform LED troubleshooting” (p. 2-12).
Go to Step 3 of the “Steps to perform remote troubleshooting” (p. 2-3) procedure.
E................................................................................................................................................................................................... N D O F S T E P S
Steps to manage Small Cell status from the HDM
This procedure is part of the “Steps to perform remote troubleshooting” (p. 2-3) procedure. It is not a standalone procedure. ...................................................................................................................................................................................................
1
Check the BSR.administrativeState of the Small Cell on the HDM.
PRELIMINARY
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PRELIMINARY
Troubleshooting procedures
Small Cell remote troubleshooting procedure
....................................................................................................................................................................................................................................
If
Then
Else
The BSR.administrativeState is locked.
Set BSR.administrativeState to unlocked from the HDM:
Continue and check the
1. From the Devices tab of the HDM GUI, click Manage to manage the required device.
the Small Cell.
BSR.OperationalState of
2. From the Queue Function tab, select Set Parameter Values, then find the BSR.administrativeState (Device.Services. BSR.1.administrativeState)
parameter and queue the function. 3. from the Device Data tab, change the value to unlocked . If the BSR.administrativeState status is still locked, continue with the “Small Cell on-site troubleshooting ” (p. 2-8) procedure. ...................................................................................................................................................................................................
2
Check the BSR.OperationalState of the Small Cell on the HDM.
If
Then
Else
The BSR.OperationalState is disabled.
From the HDM, reboot the Small Cell. To do this, perform the following steps:
The BSR.OperationalState is enabled, which indicates that the radio is on.
1. From the Devices tab of the HDM, click on Manage to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action.
Continue and check the BSR.AvailabilityStatus of the
Small Cell.
PRELIMINARY
If the BSR.OperationalState is still disabled, continue with the “Small Cell on-site troubleshooting ” (p. 2-8) procedure. ...................................................................................................................................................................................................
3
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Small Cell remote troubleshooting procedure
....................................................................................................................................................................................................................................
If
Then
Else
BSR.AvailabilityStatus has
Follow the troubleshooting procedure available on the HDM.
The BSR.AvailabilityStatus is 000000000 (inService), which means the Small Cell is available for service.
one of the following values: •
000000001 (inTest)
•
000000010 (failed)
•
000000100 (powerOff)
•
000001000 (offLine)
•
000010000 (offDuty)
•
000100000 (dependency)
•
001000000 (degraded)
•
010000000 (notInstalled)
•
100000000 (logFull)
PRELIMINARY
Troubleshooting procedures
Go to Step 5 of the “Steps to perform remote troubleshooting” (p. 2-3) procedure.
E................................................................................................................................................................................................... N D O F S T E P S
PRELIMINARY
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PRELIMINARY
Troubleshooting procedures
Small Cell on-site troubleshooting
....................................................................................................................................................................................................................................
Small Cell on-site troubleshooting Purpose
This procedure describes how to perform on-site troubleshooting. Before you begin
• • •
Wait at least 15 minutes after powering on the Small Cell. Ensure that a W-CDMA 2100 Mhz capable mobile device is available. Check that a DSL router (not a DSL modem) is installed.
• • •
Check that the DSL line is working properly. Check the access to the technical room (for example, DSL router). Get the IP address of the Small Cell Gateway.
•
Get the DNS server name.
Steps to perform on-site troubleshooting ...................................................................................................................................................................................................
1
Check if PS and CS call service is working over the selected Small Cell on-site. If
Then
Else
you are not able to make PS or CS calls
For Metro Cell - Outdoor, go to “Steps to perform power injector troubleshooting” (p. 2-9).
Check with HDM personnel the status of the Small Cell.
For Metro Cell - Indoor, go to Step 2 of this procedure.
From the Manage page on the HDM GUI, send a connection request to the device. Go to Step 3 of this procedure.
...................................................................................................................................................................................................
2
Determine whether the Ethernet LED at the Small Cell is ON or OFF. If the Ethernet LED is OFF, check the Ethernet cable that connects the Small Cell to the router and replace it, if needed.
PRELIMINARY
If the problem is not resolved, contact next level of support.
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Small Cell on-site troubleshooting
.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................
3 If
Then
Else
The connection request fails and the status of the Small Cell on the HDM indicates a problem.
Go to “Steps to perform Small Cell connectivity troubleshooting” (p. 2-10).
The Small Cell is running properly. End of procedure.
PRELIMINARY
Troubleshooting procedures
E................................................................................................................................................................................................... N D O F S T E P S
Steps to perform power injector troubleshooting
This procedure is part of the “Steps to perform on-site troubleshooting” (p. 2-8) procedure. It is not a standalone procedure and is only valid for Metro Cell Outdoor. Perform the following checks in the power injector technical room: ...................................................................................................................................................................................................
1
Check the power on the Ethernet cable from the power injector to the Small Cell. ...................................................................................................................................................................................................
2
Check the power on the power outlet of the power injector. ...................................................................................................................................................................................................
3
Check the LEDs on the power injector. ...................................................................................................................................................................................................
4 If
Then
Else
The LEDs are ON for the power injector and Ethernet cable.
Go to “Steps to perform Small Cell connectivity troubleshooting” (p. 2-10).
Replace the power injector if faulty. Replace the Ethernet cable between the Small Cell and the power injector if faulty. Replace the power outlet of the power injector if faulty.
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PRELIMINARY
If the problem is not resolved, contact next level of support.
PRELIMINARY
Troubleshooting procedures
Small Cell on-site troubleshooting
....................................................................................................................................................................................................................................
Steps to perform Small Cell connectivity troubleshooting
This procedure is part of the “Steps to perform on-site troubleshooting” (p. 2-8) procedure. It is not a standalone procedure. ...................................................................................................................................................................................................
1
Connect a laptop to the network through an Ethernet cable. ...................................................................................................................................................................................................
2
Ping the IP address of the NTP server. If
Then
Else
There is a successful response from the NTP server.
Continue
Contact next level of support.
...................................................................................................................................................................................................
3
From the command window on a Windows PC, enter the a nslookup initial-ipsecrouter.XXX.com command to check the IP address of the IPSec router. Where: XXX represents the domain name, for example, initial-ipsecrouter.alcatel-lucent.co.uk. If
Then
Else
The above command works.
You are able to connect to the IPSec router and DNS Server.
Contact next level of support.
Continue. ...................................................................................................................................................................................................
PRELIMINARY
4
Determine whether the link between the Small Cell device and the Small Cell gateway is operational, by checking the following: •
For V1.x Small Cell devices, check the WAN (network) LED.
•
For V2 Small Cell devices, check the System LED.
If
Then
Else
The LED is OFF, it indicates that there is no connection.
Contact next level of support.
Continue.
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Small Cell on-site troubleshooting
.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................
5
Check the DSL service availability. If
Then
Else
The DSL service is available.
End of procedure.
Replace the Small Cell hardware.
PRELIMINARY
Troubleshooting procedures
E................................................................................................................................................................................................... N D O F S T E P S
PRELIMINARY
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PRELIMINARY
Troubleshooting procedures
V1.x Small Cell LED troubleshooting procedure
....................................................................................................................................................................................................................................
V1.x Small Cell LED troubleshooting procedure Purpose
This procedure describes the actions to perform according to the LED states of V1.x Small Cell devices. Before you begin
• •
Wait at least 15 minutes after powering on the Small Cell. Ensure a W-CDMA 2100 Mhz capable mobile device is available.
• • •
Check that a DSL router (not a DSL modem) is installed. Check that the DSL line is working properly. LED states can be checked remotely.
Steps to perform LED troubleshooting ...................................................................................................................................................................................................
1
Compare the LED states of the Small Cell device you are troubleshooting to the LED states in “LED states for V1.x Small Cell devices” (p. 1-2). ...................................................................................................................................................................................................
2
If
Then
Else
The Power LED is ON.
Continue.
Go to “Steps to check LED power” (p. 2-13).
...................................................................................................................................................................................................
3 If
Then
Else
The WAN (Network) LED is ON.
Continue.
Go to “Steps to check LED WAN (Network)” (p. 2-14).
...................................................................................................................................................................................................
PRELIMINARY
4 If
Then
Else
The System LED is ON.
Continue.
Go to “Steps to check LED System” (p. 2-15).
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V1.x Small Cell LED troubleshooting procedure
.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................
5 If
Then
Else
The Phone (User) LED is ON.
Continue.
•
Device is idle or has no active calls (LED is OFF). Continue.
•
Device is configuring (LED is blinking). Continue.
PRELIMINARY
Troubleshooting procedures
...................................................................................................................................................................................................
6
Check with HDM personnel the status of the Small Cell. If
Then
Else
The status of the Small Cell on the HDM indicates a problem.
Go to “Steps to perform on-site troubleshooting” (p. 2-8).
The Small Cell is running properly.
E................................................................................................................................................................................................... N D O F S T E P S
Steps to check LED power
This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-12) procedure. It is not a standalone procedure. ...................................................................................................................................................................................................
1 If
Then
The Power LED is OFF.
Perform the “Small Cell on-site troubleshooting ” (p. 2-8) procedure.
The Power LED is BLINKING.
Reboot the Small Cell on-site.
...................................................................................................................................................................................................
If
Then
The Power LED is ON after the reboot.
Go to Step 3 of the “Steps to perform LED troubleshooting” (p. 2-12) procedure.
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PRELIMINARY
2
PRELIMINARY
Troubleshooting procedures
V1.x Small Cell LED troubleshooting procedure
....................................................................................................................................................................................................................................
If
Then
The Power LED is still BLINKING or OFF after the reboot.
Perform the “Small Cell on-site troubleshooting ” (p. 2-8) procedure.
E................................................................................................................................................................................................... N D O F S T E P S
Steps to check LED WAN (Network)
This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-12) procedure. It is not a standalone procedure. ...................................................................................................................................................................................................
1 If
Then
The WAN (Network) LED is OFF.
A technician must go on-site. The technician must check the Ethernet cable between Small Cell and the DSL router. The cable must be replaced if necessary. Go to Step 2 of this procedure.
The WAN (Network) LED is BLINKING SLOW.
The IP communication establishment is in progress. Wait until it ends (about 5 minutes). If the LED is still BLINKING SLOW, contact next level of support.
...................................................................................................................................................................................................
2 If
Then
The WAN (Network) LED is ON after the cable replacement.
Go to Step 4 of the “Steps to perform LED troubleshooting” (p. 2-12) procedure.
The WAN (Network) LED is still OFF after the cable replacement.
Call next level support for DSL link troubleshooting.
PRELIMINARY
E................................................................................................................................................................................................... N D O F S T E P S
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V1.x Small Cell LED troubleshooting procedure
....................................................................................................................................................................................................................................
Steps to check LED System
This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-12) procedure. It is not a standalone procedure. ...................................................................................................................................................................................................
1 If
Then
The System LED is OFF.
There is a system configuration error.
PRELIMINARY
Troubleshooting procedures
Reboot the Small Cell from the HDM. To do this, perform the following steps: 1. Click on Manage on the Devices tab of the HDM to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action. Go to Step 2 of this procedure. The System LED is BLINKING SLOW.
A software upgrade or an auto-configuration process is in progress. Wait until it ends (about 15 minutes). Go to Step 3 of this procedure.
The System LED is BLINKING FAST.
There are backhaul network impairments that may impact service. Contact next level of support.
...................................................................................................................................................................................................
2 If
Then
The System LED is ON after the reboot.
Go to Step 5 of the “Steps to perform LED troubleshooting” (p. 2-12) procedure.
The System LED is still OFF after the reboot.
Contact next level of support.
...................................................................................................................................................................................................
3 Then
The System LED is ON at the end of the upgrade or auto-configuration process.
Go to Step 5 of the “Steps to perform LED troubleshooting” (p. 2-12) procedure.
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PRELIMINARY
If
PRELIMINARY
Troubleshooting procedures
V1.x Small Cell LED troubleshooting procedure
....................................................................................................................................................................................................................................
If
Then
The System LED is still BLINKING SLOW at the end of the upgrade or auto-configuration process.
Reboot the Small Cell from the HDM. To do this, perform the following steps: 1. Click on Manage on the Devices tab of the HDM to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action.
...................................................................................................................................................................................................
4 If
Then
The System LED is ON after the reboot.
Go to Step 5 of the “Steps to perform LED troubleshooting” (p. 2-12) procedure.
The System LED is still BLINKING SLOW or OFF.
Contact next level of support.
PRELIMINARY
E................................................................................................................................................................................................... N D O F S T E P S
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V2 Small Cell LED troubleshooting procedure
....................................................................................................................................................................................................................................
V2 Small Cell LED troubleshooting procedure Purpose
This procedure describes the actions to perform according to the LED states of V2 Small Cell devices.
PRELIMINARY
Troubleshooting procedures
Before you begin
• •
Wait at least 15 minutes after powering on the Small Cell. Ensure a W-CDMA 2100 Mhz capable mobile device is available.
• • •
Check that a DSL router (not a DSL modem) is installed. Check that the DSL line is working properly. LED states can be checked remotely.
Steps to perform LED troubleshooting ...................................................................................................................................................................................................
1
Compare the LED states of the Small Cell device you are troubleshooting to the LED states in “LED states for V2 Small Cell devices” (p. 1-6). ...................................................................................................................................................................................................
2
If
Then
Else
The Power LED is ON.
Continue.
Device has a major hardware fault. (LED is BLINKING). Contact next level of support.
...................................................................................................................................................................................................
3 If
Then
Else
The System LED is ON.
Continue.
Go to “Steps to check LED System” (p. 2-15).
PRELIMINARY
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PRELIMINARY
Troubleshooting procedures
V2 Small Cell LED troubleshooting procedure
.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................
4 If
Then
Else
The Phone (Device) LED is ON.
Continue.
•
Device is idle or has no active calls (LED is OFF). Continue.
•
Device has maximum number of RABs active (LED is blinking). Continue.
...................................................................................................................................................................................................
5 If
Then
Else
the Small Cell device has an LED for GPS.
Go to Step 6 of this procedure.
Go to Step 6 of this procedure.
...................................................................................................................................................................................................
6 If
Then
Else
The GPS LED is OFF.
One of the following scenarios applies:
Continue.
•
GPS Hardware has failed or is not present when GPS Location Detection is required.
•
GPS Location has failed to provide an accurate location fix.
Contact next level of support. The GPS LED is ON and the System LED is OFF.
GPS has provided an accurate location fix, which has failed the authorisation checks.
PRELIMINARY
Contact next level of support.
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V2 Small Cell LED troubleshooting procedure
.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................
7
Check with HDM personnel the status of the Small Cell. If
Then
Else
The status of the Small Cell on the HDM indicates a problem.
Go to “Steps to perform on-site troubleshooting” (p. 2-8).
The Small Cell is running properly.
PRELIMINARY
Troubleshooting procedures
E................................................................................................................................................................................................... N D O F S T E P S
Steps to check LED System
This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-12) procedure. It is not a standalone procedure. ...................................................................................................................................................................................................
1 If
Then
The System LED is OFF.
There could be a system error or backhaul network problems. Reboot the Small Cell from the HDM. To do this, perform the following steps: 1. Click on Manage on the Devices tab of the HDM to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action. Go to Step 2 of this procedure.
The System LED is BLINKING.
A software upgrade or an auto-configuration process is in progress. Wait until it ends (about 15 minutes). Go to Step 3 of this procedure.
...................................................................................................................................................................................................
2 Then
The System LED is ON after the reboot.
Go to Step 5 of the “Steps to perform LED troubleshooting” (p. 2-12) procedure.
The System LED is still OFF after the reboot.
Contact next level of support.
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PRELIMINARY
If
PRELIMINARY
Troubleshooting procedures
V2 Small Cell LED troubleshooting procedure
.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................
3 If
Then
The System LED is ON at the end of the upgrade or auto-configuration process.
Go to Step 5 of the “Steps to perform LED troubleshooting” (p. 2-12) procedure.
The System LED is still BLINKING at the end of the upgrade or auto-configuration process.
Reboot the Small Cell from the HDM. To do this, perform the following steps: 1. Click on Manage on the Devices tab of the HDM to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action.
...................................................................................................................................................................................................
4 If
Then
The System LED is ON after the reboot.
Go to Step 5 of the “Steps to perform LED troubleshooting” (p. 2-12) procedure.
The System LED is still BLINKING or OFF.
Contact next level of support.
PRELIMINARY
E................................................................................................................................................................................................... N D O F S T E P S
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Small Cell diagnostic
....................................................................................................................................................................................................................................
Small Cell diagnostic Diagnostic result summary
After the end of the Small Cell diagnostics, the parameter BSR::diagnoseBSRAdditionalText contains the result of the check. You can read the result summary from the HDM via the following TR-069 command:
PRELIMINARY
Troubleshooting procedures
GetParameterValues(“diagnoseBSRAdditionalText”)
The diagnoseAdditionalText field is populated for a diagnose action as follows: •
executing
•
pass
•
fail
If has one of the following values: •
Diagnostic test incomplete to timeout of the diagnose action
•
BSR not operational
•
LCell not operational
Then send a technician to the site. If has one of the following values: •
BSR Gateway not operational
•
Voice gateway not operational
•
Packet gateway not operational
•
SCTP not operational
Then continue the troubleshooting procedure on the Small Cell gateways of the cluster. BSR diagnostic data
The Small Cell also provides diagnostic data for the following processes and activities in the Diagnostics Results file. Stack dumps of recent core files (/var/crash/)
• • •
Log/trace data and call failure report information System event history data (/var/log/) CPU/memory error log (/var/log/)
•
Detection of Small Cell tampering
Diagnostic results file
The diagnostic results are in a text file. This file is in a zipped file located on the Small Cell in the folder: /var/log/diagnostics. It can be retrieved by using SFTP from the SCMS. .................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 2-21 401-387-076 Release 3.0 Use pursuant to applicable agreements Issue 0.4 March 2012
PRELIMINARY
•
PRELIMINARY
Troubleshooting procedures
Small Cell diagnostic
....................................................................................................................................................................................................................................
The zipped file contains the following files: File type contents of /var/log/ directory including all trace, log, messages, historical fault list files and any dumped back trace buffer
File description fault log HFL.txt error log Error.log system logs messages.x, where x represents 1, 2 and so on. pramfs trace files code trace (ct) logs
PRELIMINARY
bsrsavestate.tgz files (Crash reports should be included in the bsrsavestate if present) cdbs and ipsec.conf
cdb files - bulkcm.cdb, StaticBulkcm.cdb ipsec files - ipsec.conf, ipsec.dyn.conf, ipsec.nullts.conf
current mount points
mountPoints - file system mounting information
GDF version (/proc/cmdline)
Gdf - generic data file
Disk space (used/free)
Small Cell file space used and available
dmesg
Dmesg (the kernel ring buffer)
Config Spec from fpu1.vx (as per 'appver' ) command
appverOutput - Clearcase config spec fpu1.vx for determining code branches/labels used for Small Cell subsystems
tmp/tids
tids - task ids
cat /proc/net/sctp/*
sctpStatus - SCTP status
ip addr; ip route; ip neigh; ip xfrm state; ip xfrm policy
ipStatus - IP status
uptime
uptime - time the load was up running
netstat -an
netstatOutput - NET statistics
$APP/utils/programMOD -s
programMODOutput - board image file versions, etc.
/mnt/mainfs/local/startup.script
default Small Cell trace level, settings
/mnt/mainfs/etc/*
ssh_host-dsa*, etc. - host/dsa key files
$APP/utils/crcProt
crcProtOutput - CRC port mapping, errors
cat /mnt/mainfs/.GENERIC_TO_TRY /mnt/mainfs/.GENERIC_TO_RUN
GENERTIC_TO_RUN, GENERTIC_TO_ TRY
/mnt/mainfs/etc/rc.local
Environment vars
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Small Cell diagnostic
....................................................................................................................................................................................................................................
File type
File description
ramConsole
ramconsole - RAM console : initialised new ring buffer
radio ntp logs
ntp.conf.tmp - NTP configuration
PRELIMINARY
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PRELIMINARY
Troubleshooting procedures
PRELIMINARY PRELIMINARY
Troubleshooting procedures
Small Cell diagnostic
....................................................................................................................................................................................................................................
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...................................................................................................................................................................................................................................
Numerics
PRELIMINARY
Glossary
3G
Third Generation ...................................................................................................................................................................................................................................
B
BCR
BSR Cluster Release BSG
BSR Signalling Gateway BSR
Base Station Router ...................................................................................................................................................................................................................................
C
CLI
Command Line Interface CPU
Central Processing Unit CS
Circuit Switched ...................................................................................................................................................................................................................................
D
DNS
Domain Name Server DSL
Digital Subscriber Line ...................................................................................................................................................................................................................................
GDF
Generic Data File GSM
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PRELIMINARY
G
PRELIMINARY
Glossary ....................................................................................................................................................................................................................................
GUI
Graphical User Interface ...................................................................................................................................................................................................................................
H
HDM
Home Device Manager ...................................................................................................................................................................................................................................
I
IP
Internet Protocol ...................................................................................................................................................................................................................................
L
LED
Light Emitting Diode ...................................................................................................................................................................................................................................
N
NTP
Network Time Protocol ...................................................................................................................................................................................................................................
O
OLCS
Online Customer Support ...................................................................................................................................................................................................................................
P
PC
Personal Computer PS
Packet Switched ...................................................................................................................................................................................................................................
S
SCMS
Small Cell Management System SCTP
Stream Control Transmission Protocol SFTP
PRELIMINARY
Secure File Transfer Protocol SSH
Secure Shell
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.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................................................
T
TR-069
The CPE WAN management protocol defined by the DSL Forum. ...................................................................................................................................................................................................................................
W
W-CDMA
PRELIMINARY
Glossary
Wideband – Code Division Multiple Access
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Glossary ....................................................................................................................................................................................................................................
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PRELIMINARY
Index
A additional information, vii
................................................................................................
................................................................................................
I
B BLST
................................................................................................
LEDs, Small Cell V1.x, 1-5 board level self-test sequence LEDs, Small Cell V1.x, 1-5
intended audience, v
L LED power checks, 2-13
LED System checks, 2-15, 2-19 LED troubleshooting, 2-12, 2-17
................................................................................................
LED WAN (Network) checks, 2-14
C conventions used, vi
LEDs
................................................................................................
board level self-test sequence, Small, Cell V1.x, 1-5
D document
error codes, Small Cell V1.x, 1-4
how to use, vi
GPS localization process, Metro Cell V1.x, 1-7
references, vii
states, 1-6
revision history, v
states, Metro Cell V2.x, 1-6
document support, vii ................................................................................................ E error codes
Small Cell V1.x, 1-4 ................................................................................................ G GPS localization process
LED states, 1-7
states, Small Cell V1.x, 1-2, 1-3 states, using Iu', 1-3 states, using Iuh, 1-2 ................................................................................................ N new in this release, v ................................................................................................ O on-site troubleshooting, 2-8 ................................................................................................
H how to comment, vii
P prerequisite knowledge, vi
how to order, vii
................................................................................................ R reason for revision, v
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................................................................................................
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Index ....................................................................................................................................................................................................................................
reboot Small Cell how to, 2-4 related information, vii remote troubleshooting, 2-2 ................................................................................................ S Small Cell connectivity troubleshooting
how to, 2-10 Small Cell power injector troubleshooting how to, 2-9 Small Cell status from HDM, 2-5 supported systems, vi ................................................................................................ T technical support, vii
troubleshooting on-site, 2-8 remotely, 2-2
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using LEDs, 2-12, 2-17
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Title page
Alcatel-Lucent 9363/9364 Metro Cell Indoor and Outdoor | Release 3.0 Troubleshooting
401-387-076 Issue 0.4 March 2012
PRELIMINARY
Alcatel-Lucent – Proprietary Use pursuant to applicable agreements
PRELIMINARY
PRELIMINARY
Use pursuant to applicable agreements Legal notice Legal notice
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2012 Alcatel-Lucent. All rights reserved. Contains proprietary/trade secret information which is the property of Alcatel-Lucent and must not be made available to, or copied or used by anyone outside Alcatel-Lucent without its written authorization. Not to be used or disclosed except in accordance with applicable agreements.
Alcatel-Lucent – Proprietary Use pursuant to applicable agreements
About this document Purpose
.............................................................................................................................................................................................. v v
Reason for reissue
PRELIMINARY
Contents
.......................................................................................................................................................................... v v
New in this release ......................................................................................................................................................................... vv Intended audience
.......................................................................................................................................................................... v v
Supported systems ........................................................................................................................................................................ vi vi How to use this document Prerequisites
......................................................................................................................................................... vi vi
................................................................................................................................................................................... vi vi
Conventions used .......................................................................................................................................................................... vi vi Related information Document support
....................................................................................................................................................................... vii vii
Technical support
........................................................................................................................................................................ vii vii
How to order
................................................................................................................................................................................. vii vii
How to comment 1
.................................................................................................................................................................... vii vii
......................................................................................................................................................................... vii vii
LED state descriptions Overview ...................................................................................................................................................................................... 1-1 1-1 LED states for V1.x Small Cell devices ........................................................................................................................... 1-2 1-2 LED states for V2 Small Cell devices ............................................................................................................................... 1-6 1-6
2
Troubleshooting procedures Overview ...................................................................................................................................................................................... 2-1 2-1
Small Cell on-site troubleshooting
.................................................................................................................................... 2-8 2-8
V1.x Small Cell LED troubleshooting procedure
..................................................................................................... 2-12 2-12
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Small Cell remote troubleshooting procedure ................................................................................................................ 2-2 2-2
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Contents ....................................................................................................................................................................................................................................
V2 Small Cell LED troubleshooting procedure
......................................................................................................... 2-17 2-17
Small Cell diagnostic ............................................................................................................................................................ 2-21 2-21 Glossary Index
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About this document About this document
Purpose
The purpose of this document is to provide the troubleshooting procedures that an operator can perform when a failure occurs in the Alcate-Lucent 9363/9364 Metro Cell Indoor and Outdoor Small Cell devices. Reason for reissue
The reissue reasons are: Issue
Issue date
Reason for reissue
0.4
March 2011
Preliminary issue
0.3
December 2011
Preliminary issue
0.2
October 2011
Preliminary issue
0.1
June 2011
Draft issue
New in this release
New features • • •
108877, Continuous coverage self-optimization based on Admission 119110, Static IP address 157214, PPPoE configuration
Other changes •
Editorial updates
The audience for this document is: • •
Operations and maintenance personnel Network supervision personnel
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Intended audience
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About this document ....................................................................................................................................................................................................................................
Supported systems
This document applies to Alcatel-Lucent 9363/9364 Metro Cell - Indoor and Outdoor Release 3.0. How to use this document
Start with the first chapter and work through the manual to the end. Prerequisites
It is recommended that readers become familiar with: •
The technical description of the Metro Cell device
•
The operation and management of the Small Cell from the Home Device Manager (HDM)
Conventions used
Vocabulary conventions None Typographical conventions The following typographical conventions are used in this document: Graphical representation
Description
italicized text
File and directory names
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Emphasized information graphical user interface text
Text that is displayed in a graphical user interface or in a hardware label
variable
A value that the user supplies.
Command-syntax
Command names that the user types
input text
Text that the user types or selects as input to a system
output text
Text that a system displays or prints
Key-capture
Indicates a key combination on the keyboard.
Path
Indicates a directory path or a file name.
Attribute
Indicates that this “word” is a GUI or CLI attribute (parameter).
IP reference, reference number
Related document that is referenced in the document
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....................................................................................................................................................................................................................................
Related information
None Document support
For support in using this or any other Alcatel-Lucent document, contact Alcatel-Lucent at one of the following telephone numbers: • •
PRELIMINARY
About this document
1-888-582-3688 (for the United States) 1-317-377-8618 (for all other countries)
Technical support
For technical support, contact your local Alcatel-Lucent customer support team. See the Alcatel-Lucent Support web site (http://www.alcatel-lucent.com/support/) for contact information. How to order
To order Alcatel-Lucent documents, contact your local sales representative or use Online Customer Support (OLCS) (http://support.alcatel-lucent.com) How to comment
To comment on this document, go to the Online Comment Form (http://infodoc.alcatellucent.com/comments/) or e-mail your comments to the Comments Hotline ([email protected]).
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About this document ....................................................................................................................................................................................................................................
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1
LED state descriptions 1
Overview Purpose
This chapter describes the LED states for Small Cell devices. Contents LED states for V1.x Small Cell devices
1-2
LED states for V2 Small Cell devices
1-6
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LED state descriptions
LED states for V1.x Small Cell devices
....................................................................................................................................................................................................................................
LED states for V1.x Small Cell devices Overview
This topic describes the LED states on the V1.x Small Cell devices. LED interpretation table when using the Iuh interface
The following table describes the possible states for each LED when the Small Cell is using the Iuh interface to communicate with the Small Cell Gateway, that is, BSR.enableIuh is set to true. When BSR.enableIuh is set to true, the WAN LED follows a 2 step WAN connection procedure and the WAN OK state is not used.
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For Small Cell Release 2.4 onwards, backhaul congestion may be detected while the SCTP association is established, and may occur during system auto-configuration. If this happens, the system auto-configuration indication takes precedence. State
Description
Power LED
WAN (Network) LED
Phone (User) LED
System LED
Power off
Power off
OFF
OFF
OFF
OFF
Power on
Power on
ON
ANY
ANY
ANY
WAN error
IPSec tunnel establishment failure/released.
ON
OFF
ANY
ANY
WAN connecting (step 1 of 2)
IPSec tunnel establishment complete.
ON
SLOW BLINKING
ANY
ANY
WAN connecting (step 2 of 2)
Small Cell registration complete.
ON
ON
ANY
ANY
Phone not detected
Last RRC connection release.
ON
ANY
OFF
ANY
Phone Detected
First RRC connection and IMSI in ACL.
ON
ANY
SLOW BLINKING
ANY
Phone tx/rx
First CS/PS RAB establishment complete.
ON
ANY
BLINKING
ANY
Phone Max Number
Max number of UEs connected.
ON
ANY
ON
ANY
System config error
Add cell (reserved PSC & low Tx power).
ON
ANY
ANY
OFF
System (auto) configuring
Auto-configuration using UE (PSC selection) or network listening (auto-configuration or self-optimization).
ON
ANY
ANY
BLINKING
System OK
Auto configuration complete.
ON
ANY
ANY
ON
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LED states for V1.x Small Cell devices
.................................................................................................................................................................................................................................... State
Description
System OK, reduced service due to:
System is in service but has either:
1.
2.
Backhaul Congestion (BCR2.4 onward), and/or
1.
Detected backhaul network impairments that may impact service
2.
Reduced cell coverage because of the number of idle mode mobility events from public users.
Power LED
WAN (Network) LED
Phone (User) LED
System LED
ON
ANY
ANY
FAST BLINKING
BLINKING
err bit 2
err bit 1
err bit 0
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LED state descriptions
Coverage Reduction (BCR3.0 onward)
Engineer indication
Refer to Error Codes.
Notes:
1.
ANY indicates that the LED can be ON, OFF or BLINKING.
2.
System LED may also be referred to as Service LED.
3.
WAN (Network) LED may also be referred to as Connectivity LED.
LED interpretation table when using the Iuh interface
The following table describes the possible states for each LED when the Small Cell is using the Iuh interface to communicate with the Small Cell Gateway, that is, BSR.enableIuh is set to false. When BSR.enableIuh is set to false, the WAN LED follows a 3 step WAN connection procedure and uses the WAN OK state. For Small Cell Release 2.4 onwards, backhaul congestion may be detected while the SCTP association is established, and may occur during system auto-configuration. If this happens, the system auto-configuration indication takes precedence. Description
Power LED
WAN (Network) LED
Phone (User) LED
System LED
Power off
Power off
OFF
OFF
OFF
OFF
Power on
Power on
ON
ANY
ANY
ANY
WAN error
IPSec tunnel establishment failure/released.
ON
OFF
ANY
ANY
WAN connecting (step 1 of 3)
IPSec tunnel establishment complete.
ON
SLOW BLINKING
ANY
ANY
WAN connecting (step 2 of 3)
Small Cell registration complete.
ON
BLINKING
ANY
ANY
WAN connecting (step 3 of 3)
IuCS connection establishment complete.
ON
FAST BLINKING
ANY
ANY
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State
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LED state descriptions
LED states for V1.x Small Cell devices
.................................................................................................................................................................................................................................... State
Description
WAN OK
BVG DPAT binding update complete.
ON
ON
ANY
ANY
Phone not detected
Last RRC connection release.
ON
ANY
OFF
ANY
Phone Detected
First RRC connection and IMSI in ACL.
ON
ANY
SLOW BLINKING
ANY
Phone tx/rx
First CS/PS RAB establishment complete.
ON
ANY
BLINKING
ANY
Phone max. number
Max number of UEs connected.
ON
ANY
ON
ANY
System config error
Add cell (reserved PSC & low Tx power).
ON
ANY
ANY
OFF
System (auto) configuring
Auto-configuration using UE (PSC selection) or network listening (auto-configuration or self-optimization).
ON
ANY
ANY
BLINKING
System OK
Auto configuration complete.
ON
ANY
ANY
ON
System OK, reduced service due to:
System is in service but has either:
ON
ANY
ANY
FAST BLINKING
BLINKING
err bit 2
err bit 1
err bit 0
1.
2.
Backhaul Congestion (Release 2.4 onward), and/or
Power LED
1.
Detected backhaul network impairments that may impact service
2.
Reduced cell coverage because of the number of idle mode mobility events from public users.
WAN (Network) LED
Phone (User) LED
System LED
Coverage Reduction (Release 3.0 onward)
Engineer indication
Refer to Error Codes.
Notes:
1.
ANY indicates that the LED can be ON, OFF or BLINKING.
2.
System LED may also be referred to as Service LED.
3.
WAN (Network) LED may also be referred to as Connectivity LED.
Error codes
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The following table describes the LED states for each possible error code: Error code
Power LED
WAN LED (error bit 2)
WAN LED (error bit 1)
System LED (error bit 0)
Default generic establishing IPSec tunnel
BLINKING
OFF
OFF
OFF
Location check failure
BLINKING
OFF
OFF
ON
Movement check failure
BLINKING
OFF
ON
OFF
BLST failure
BLINKING
OFF
ON
ON
Temperature out of range
BLINKING
ON
OFF
OFF
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LED states for V1.x Small Cell devices
.................................................................................................................................................................................................................................... Error code
Power LED
WAN LED (error bit 2)
WAN LED (error bit 1)
System LED (error bit 0)
EAP-AKA authentication failure
BLINKING
ON
OFF
ON
USIM authenication failure
BLINKING
ON
ON
OFF
Boot loader validity failure
BLINKING
ON
ON
ON
Default generic download backhaul indication
BLINKING
SLOW BLINKING
OFF
OFF
Default generic download in progress
BLINKING
SLOW BLINKING
BLINKING
OFF
Default generic download activation
BLINKING
ANY
OFF
BLINKING
Generic validity failure
BLINKING
OFF
BLINKING
OFF
RF module tx failure
BLINKING
OFF
BLINKING
BLINKING
Small Cell lock down upgrade
BLINKING
BLINKING
BLINKING
BLINKING
DHCP IP Config or PPPoE username and password have been saved
BLINKING
ON
BLINKING
BLINKING
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LED state descriptions
Notes:
1.
For “DHCP IP Config or PPPoE username and password have been saved”, this indication will show for 10 seconds and then stop.
Board level self-test sequence
The following table describes the LED states that are visible during the Board level self-test sequence (BLST): LED name
LED indication
Board Level Self Test (BLST)
POWER
BLINKING
POWER
OFF
WAN
BLINKING
WAN
OFF
SYSTEM
BLINKING
SYSTEM
OFF
PHONE
BLINKING
PHONE
OFF
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Procedure
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LED state descriptions
LED states for V2 Small Cell devices
....................................................................................................................................................................................................................................
LED states for V2 Small Cell devices Overview
This topic describes the LEDS states on the V2 Small Cell devices. Hardware LED interpretation table
The following table describes the possible states for each LED: State
Description
Power off
Power off
OFF
OFF
OFF
Power OK
Power on
ON
ANY
ANY
System Initializing and registering with gateway
System is initializing, for example: booting, connecting, loading data, registering with the Small Cell Gateway.
ON
BLINKING
BLINKING
System performing auto-configuration
Registration with Small Cell Gateway successful. The Small Cell is now performing auto-configuration / network listening.
ON
BLINKING
OFF
System OK (In Service)
System is ready to provide service, or is providing service.
ON
ON
ANY
System Not in Service (Needs Operator Intervention)
System cannot achieve stable clear state and provide service.
ON
OFF
OFF
Phone: no active users
Small Cell has no active RABs.
ON
ON
OFF
Phone has active user(s)
Small Cell has at least one active RAB.
ON
ON
ON
Phone: maximum number of users active
All available RABs on Small Cell are active.
ON
ON
BLINKING
System OK, reduced service due to:
System is in service but has either:
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1.
2.
Backhaul Congestion (BCR2.4 onward), and/or
Power LED
System LED
Phone (device) LED
while maximum number of RABs active.
1.
Detected backhaul network impairments that may impact service
2.
Reduced cell coverage because of the number of idle mode mobility events from public users.
ON
OFF
BLINKING
BLINKING
OFF
OFF
Coverage Reduction (BCR3.0 onward)
Major hardware fault (return to supplier)
A major hardware fault has occurred.
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LED states for V2 Small Cell devices
.................................................................................................................................................................................................................................... State
Description
Power LED
System LED
Phone (device) LED
Location check failure
Location Check has failed
BLINKING
BLINKING
OFF
Movement check failure
Movement Check has failed
BLINKING
ON
OFF
DHCP IP Config or PPPoE username and password have been saved
The DHCP IP configuration or PPPoE username and password received from DHCP option 125 have been saved
BLINKING
BLINKING
BLINKING
PRELIMINARY
LED state descriptions
Notes:
1.
ANY indicates that the LED can be ON, OFF or BLINKING.
2.
Phone (device) LED may also be referred to as 3G Mobile LED.
3.
System LED may also be referred to as Connectivity LED.
4.
For “DHCP IP Config or PPPoE username and password have been saved”, this indication will show for 10 seconds and then stop.
If a product variant is fitted with a second Ethernet port, a dedicated LED illuminates to indicate that an Ethernet connection has been made to this port. GPS localization process LED interpretation table
The following table describes the possible states for each LED during the GPS localization process: State
Description
GPS LED
System LED
Power off
No power
OFF
OFF
LED-gpsNotRequired
GPS Location Detection is not required.
OFF
ANY
LED-gpsScanActive
GPS Location Detection is in progress.
BLINKING
ANY
GPS hardware has failed or is not present when GPS Location Detection is required.
OFF
GPS Location has failed to provide an accurate location fix.
OFF
LED-gpsHardwareFailure
ANY (if alternative location checks may be used or if GPS location checks are disabled). ANY (if alternative location checks may be used or if GPS location checks are disabled).
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LED-gpsLocationFailure
(depending on how other initialization checks are implemented in relation to GPS localization).
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LED state descriptions
LED states for V2 Small Cell devices
.................................................................................................................................................................................................................................... State
Description
GPS LED
System LED
LED - gpsLocationUnauthorised System not in service (needs operator intervention)
GPS has provided an accurate location fix, which has failed the authorization checks.
ON
OFF
LED-gpsLocationValid System OK (in service) (assuming other initialization checks are successful)
GPS has provided an accurate location fix, which has been accepted as an authorized location fix.
ON
ON (assuming other initialization checks are successful)
Notes:
1.
ANY indicates that the LED can be ON, OFF or BLINKING.
User Scenarios for V2 hardware LED indications Scenarios for
Scenario descriptions
Power OK
1. User connects PSU to mains and to Small Cell. Power LED is ON.
Power off
1. User accidentally pulls PSU plug from mains. Power LED is OFF (all LEDs are OFF). 2. PSU or PSU connector fails. LED is OFF (all LEDs are OFF).
System OK (in service)
1. Small Cell has successfully booted, established tunnel, registered, and is available for service. System LED is ON.
System initializing
1. Small Cell is establishing IPSec tunnel, or Registering with Small Cell Gateway, or establishing IuCS connection, or performing auto-configuration, or performing network listening: System LED is BLINKING. 2. Small Cell is engaged in auto-configuration or self-optimization: System LED is BLINKING. 3. Small Cell has succeeded in establishing IPSec tunnel after initially failing to do so for longer than 10 minutes; system boot sequence has resumed: System LED is BLINKING.
System not in service (requires operator intervention)
1. IPSec tunnel establishment has exceeded 10 minute time limit: System LED is OFF 2. System has a configuration error: System LED is OFF.
PRELIMINARY
3. Location Check or Movement Check failure. 4. System has detected connectivity problems to the CS core network.
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LED states for V2 Small Cell devices
....................................................................................................................................................................................................................................
Scenarios for
Scenario descriptions
Phone/device has active user(s)
1. One or more users is successfully connected through the Small Cell: Phone LED is ON. 2. Successful call handover from Small Cell 1 to Small Cell 2: Phone LED on Small Cell 2 is ON. 3. Second and third authorized users make concurrent calls on a closed or semi-open access Small Cell: Phone LED is ON.
Phone/device has active user(s)
PRELIMINARY
LED state descriptions
1. One or more users is successfully connected through the Small Cell: Phone LED is ON. 2. Successful call handover from Small Cell 1 to Small Cell 2: Phone LED on Small Cell 2 is ON. 3. Second and third authorized users make concurrent calls on a closed or semi-open access Small Cell: Phone LED is ON.
Phone/Device has no active user(s)
1. No users are taking service on the Small Cell (That is, there are no active RABs): Phone LED is OFF. 2. Last authorized user has ended their call: Phone LED is OFF. 3. System shows ?System Initializing? indication: Phone LED is OFF. 4. System shows ?System requires operator intervention? indication: Phone LED is OFF.
Phone/device: phone has maximum number of users active
1. A 4-user Small Cell has three active RABs, and the Phone LED is ON. A new user makes a call and a fourth RAB becomes active: Phone LED BLINKS as long as four RABs are active. 2. A home user with 4-user Small Cell sees Phone LED is BLINKING and attempts a call. The home user may or may not be given service, depending on which features are activated, how they are configured, and whether or not a local macro cell is available. If they are not given service, they may infer that this is due to capacity issues on the Small Cell.
PRELIMINARY
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LED state descriptions
....................................................................................................................................................................................................................................
Scenarios for
Scenario descriptions
Backhaul congestion
1. Small Cell has detected backhaul impairments that may impact user service : Phone LED BLINKS and System LED BLINKS. 2. A home user may infer that impairments affecting calls during this indication may be due to congestion in the backhaul. Possible call impairments include dropped calls and poor voice quality It may be possible for the user to request other users of the local network to reduce network usage whilst a call is made. The backhaul congestion may potentially be detected whilst the System is Initializing, in which case the System initializing LED indication takes precedence. The Phone LED provides no indication of number of active users during backhaul congestion. The Small Cell ensures that the Phone LED indication is correct when the backhaul congestion state changes to uncongested.
Major hardware failure (return Small Cell to supplier)
PRELIMINARY
LED states for V2 Small Cell devices
1. Small Cell detects RF module tx failure, or BLST failure: Power LED is BLINKING, other LEDs are OFF.
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2
2roubleshooting T procedures
Overview Purpose
This chapter describes the troubleshooting procedures for Small Cell devices. Contents Small Cell remote troubleshooting procedure
2-2
Small Cell on-site troubleshooting
2-8
V1.x Small Cell LED troubleshooting procedure
2-12
V2 Small Cell LED troubleshooting procedure
2-17
Small Cell diagnostic
2-21
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Troubleshooting procedures
Small Cell remote troubleshooting procedure
....................................................................................................................................................................................................................................
Small Cell remote troubleshooting procedure Purpose
This procedure describes how to troubleshoot Small Cells from the HDM. Before you begin
• • •
Wait at least 15 minutes after powering on the Small Cell. Ensure that a W-CDMA 2100 Mhz capable mobile device is available. Check that a DSL router (not a DSL modem) is installed.
• • •
Check that the DSL line is working properly. Check that the Small Cell gateways are working properly. Check the Small Cell is activated on the HDM.
•
Check the BSR.Lcell.operationalState state to determine whether the radio is broadcasting. To do this, perform the following steps: 1. Click Manage from the Devices tab of the HDM GUI to manage the required device 2. From the Queue Function tab, select Get Parameter Values, then find the BSR.Lcell.operationalState (Device.Services.BSR.1.Lcell.1.operationalState) parameter and
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•
queue the function. 3. From the Device Data tab, check the value. Determine whether the value is enabled. Check the parameters relating to location lock and/or national location lock. To do this, perform the following steps: 1. Click Manage from the Devices tab of the HDM GUI to manage the required device. 2. From the Queue Function tab, select Get Parameter Values, then find the BSR.lmcMFail (Device.Services.BSR.1.lmcMFail) parameter and queue the function. 3. From the Device Data tab, check the value. If the value returned is true, the Small Cell radio is failing because of the location checks of the Small Cell.
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Small Cell remote troubleshooting procedure
....................................................................................................................................................................................................................................
Steps to perform remote troubleshooting ...................................................................................................................................................................................................
1
To get the LED states of the Small Cell device you are troubleshooting, proceed as follows: • •
•
Log into the Small Cell. Enter the following commands: – ssh [email protected] –
A$f4J6+z
–
su - localAdmin
–
E=t2X$3h
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Troubleshooting procedures
Enter the console using the console command and then type menu to get the list of available menus. From the menu, select 2, then 4.
...................................................................................................................................................................................................
2
Compare the LED states of the Small Cell device you are troubleshooting to the LED states in “LED states for V1.x Small Cell devices” (p. 1-2) or “LED states for V2 Small Cell devices” (p. 1-6), depending on the version of the Small Cell device. If
Then
Else
The LED states indicate a fault.
For major hardware and backhaul congestion faults contact next level of support.
Continue.
For system cofiguration faults, go to “Steps to reboot Small Cell” (p. 2-4). ...................................................................................................................................................................................................
3
From the HDM, check the BSR.operationalState and BSR.administrativeState parameters. To do this, perform the following steps: 1. Click Manage from the Devices tab of the HDM GUI to manage the required device. 2. From the Queue Function tab, select Get Parameter Values, then find the
function. 3. Check the value from Device Data tab.
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BSR.operationalState (Device.Services.BSR.1.Lcell.1.operationalState) and BSR.administrativeState (Device.Services.BSR.1.administrativeState) parameters and queue the
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Troubleshooting procedures
Small Cell remote troubleshooting procedure
.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................
4 If
Then
Else
The Small Cell parameter values are as follows:
Continue.
Go to “Steps to manage Small Cell status from the HDM” (p. 2-5).
•
BSR.OperationalState is enabled
•
BSR.administrativeState is unlocked.
...................................................................................................................................................................................................
5
Trigger a diagnostic test on the whole Small Cell equipment by setting SetParameterValues (“diagnose=true”). Get the result of the diagnostic in the diagnoseBSRAdditionalText variable, by entering the following command: GetParameterValues(“diagnoseBSRAdditionalText”). If
Then
Else
The diagnostic result shows errors.
Follow up the Small Cell diagnostic using the “Small Cell diagnostic” (p. 2-21) procedure.
Continue.
...................................................................................................................................................................................................
6 If
Then
Else
The Small Cell is running properly.
End of procedure.
Continue with the “Small Cell on-site troubleshooting ” (p. 2-8) procedure.
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Steps to reboot Small Cell
This procedure is part of the “Steps to perform remote troubleshooting” (p. 2-3) procedure. It is not a standalone procedure.
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Small Cell remote troubleshooting procedure
.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................
1
Reboot the Small Cell from the HDM. To do this, perform the following steps: 1. Click on Manage on the Devices tab of the HDM to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action. Result: The Small Cell reboots.
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Troubleshooting procedures
...................................................................................................................................................................................................
2
When the Small Cell has rebooted and the radio is working: If
Then
Else
The LED states indicate a fault.
Go to “Steps to perform LED troubleshooting” (p. 2-12).
Go to Step 3 of the “Steps to perform remote troubleshooting” (p. 2-3) procedure.
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Steps to manage Small Cell status from the HDM
This procedure is part of the “Steps to perform remote troubleshooting” (p. 2-3) procedure. It is not a standalone procedure. ...................................................................................................................................................................................................
1
Check the BSR.administrativeState of the Small Cell on the HDM.
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Troubleshooting procedures
Small Cell remote troubleshooting procedure
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If
Then
Else
The BSR.administrativeState is locked.
Set BSR.administrativeState to unlocked from the HDM:
Continue and check the
1. From the Devices tab of the HDM GUI, click Manage to manage the required device.
the Small Cell.
BSR.OperationalState of
2. From the Queue Function tab, select Set Parameter Values, then find the BSR.administrativeState (Device.Services. BSR.1.administrativeState)
parameter and queue the function. 3. from the Device Data tab, change the value to unlocked . If the BSR.administrativeState status is still locked, continue with the “Small Cell on-site troubleshooting ” (p. 2-8) procedure. ...................................................................................................................................................................................................
2
Check the BSR.OperationalState of the Small Cell on the HDM.
If
Then
Else
The BSR.OperationalState is disabled.
From the HDM, reboot the Small Cell. To do this, perform the following steps:
The BSR.OperationalState is enabled, which indicates that the radio is on.
1. From the Devices tab of the HDM, click on Manage to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action.
Continue and check the BSR.AvailabilityStatus of the
Small Cell.
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If the BSR.OperationalState is still disabled, continue with the “Small Cell on-site troubleshooting ” (p. 2-8) procedure. ...................................................................................................................................................................................................
3
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Small Cell remote troubleshooting procedure
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If
Then
Else
BSR.AvailabilityStatus has
Follow the troubleshooting procedure available on the HDM.
The BSR.AvailabilityStatus is 000000000 (inService), which means the Small Cell is available for service.
one of the following values: •
000000001 (inTest)
•
000000010 (failed)
•
000000100 (powerOff)
•
000001000 (offLine)
•
000010000 (offDuty)
•
000100000 (dependency)
•
001000000 (degraded)
•
010000000 (notInstalled)
•
100000000 (logFull)
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Troubleshooting procedures
Go to Step 5 of the “Steps to perform remote troubleshooting” (p. 2-3) procedure.
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Troubleshooting procedures
Small Cell on-site troubleshooting
....................................................................................................................................................................................................................................
Small Cell on-site troubleshooting Purpose
This procedure describes how to perform on-site troubleshooting. Before you begin
• • •
Wait at least 15 minutes after powering on the Small Cell. Ensure that a W-CDMA 2100 Mhz capable mobile device is available. Check that a DSL router (not a DSL modem) is installed.
• • •
Check that the DSL line is working properly. Check the access to the technical room (for example, DSL router). Get the IP address of the Small Cell Gateway.
•
Get the DNS server name.
Steps to perform on-site troubleshooting ...................................................................................................................................................................................................
1
Check if PS and CS call service is working over the selected Small Cell on-site. If
Then
Else
you are not able to make PS or CS calls
For Metro Cell - Outdoor, go to “Steps to perform power injector troubleshooting” (p. 2-9).
Check with HDM personnel the status of the Small Cell.
For Metro Cell - Indoor, go to Step 2 of this procedure.
From the Manage page on the HDM GUI, send a connection request to the device. Go to Step 3 of this procedure.
...................................................................................................................................................................................................
2
Determine whether the Ethernet LED at the Small Cell is ON or OFF. If the Ethernet LED is OFF, check the Ethernet cable that connects the Small Cell to the router and replace it, if needed.
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If the problem is not resolved, contact next level of support.
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Small Cell on-site troubleshooting
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3 If
Then
Else
The connection request fails and the status of the Small Cell on the HDM indicates a problem.
Go to “Steps to perform Small Cell connectivity troubleshooting” (p. 2-10).
The Small Cell is running properly. End of procedure.
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Troubleshooting procedures
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Steps to perform power injector troubleshooting
This procedure is part of the “Steps to perform on-site troubleshooting” (p. 2-8) procedure. It is not a standalone procedure and is only valid for Metro Cell Outdoor. Perform the following checks in the power injector technical room: ...................................................................................................................................................................................................
1
Check the power on the Ethernet cable from the power injector to the Small Cell. ...................................................................................................................................................................................................
2
Check the power on the power outlet of the power injector. ...................................................................................................................................................................................................
3
Check the LEDs on the power injector. ...................................................................................................................................................................................................
4 If
Then
Else
The LEDs are ON for the power injector and Ethernet cable.
Go to “Steps to perform Small Cell connectivity troubleshooting” (p. 2-10).
Replace the power injector if faulty. Replace the Ethernet cable between the Small Cell and the power injector if faulty. Replace the power outlet of the power injector if faulty.
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If the problem is not resolved, contact next level of support.
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Troubleshooting procedures
Small Cell on-site troubleshooting
....................................................................................................................................................................................................................................
Steps to perform Small Cell connectivity troubleshooting
This procedure is part of the “Steps to perform on-site troubleshooting” (p. 2-8) procedure. It is not a standalone procedure. ...................................................................................................................................................................................................
1
Connect a laptop to the network through an Ethernet cable. ...................................................................................................................................................................................................
2
Ping the IP address of the NTP server. If
Then
Else
There is a successful response from the NTP server.
Continue
Contact next level of support.
...................................................................................................................................................................................................
3
From the command window on a Windows PC, enter the a nslookup initial-ipsecrouter.XXX.com command to check the IP address of the IPSec router. Where: XXX represents the domain name, for example, initial-ipsecrouter.alcatel-lucent.co.uk. If
Then
Else
The above command works.
You are able to connect to the IPSec router and DNS Server.
Contact next level of support.
Continue. ...................................................................................................................................................................................................
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4
Determine whether the link between the Small Cell device and the Small Cell gateway is operational, by checking the following: •
For V1.x Small Cell devices, check the WAN (network) LED.
•
For V2 Small Cell devices, check the System LED.
If
Then
Else
The LED is OFF, it indicates that there is no connection.
Contact next level of support.
Continue.
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Small Cell on-site troubleshooting
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5
Check the DSL service availability. If
Then
Else
The DSL service is available.
End of procedure.
Replace the Small Cell hardware.
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Troubleshooting procedures
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Troubleshooting procedures
V1.x Small Cell LED troubleshooting procedure
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V1.x Small Cell LED troubleshooting procedure Purpose
This procedure describes the actions to perform according to the LED states of V1.x Small Cell devices. Before you begin
• •
Wait at least 15 minutes after powering on the Small Cell. Ensure a W-CDMA 2100 Mhz capable mobile device is available.
• • •
Check that a DSL router (not a DSL modem) is installed. Check that the DSL line is working properly. LED states can be checked remotely.
Steps to perform LED troubleshooting ...................................................................................................................................................................................................
1
Compare the LED states of the Small Cell device you are troubleshooting to the LED states in “LED states for V1.x Small Cell devices” (p. 1-2). ...................................................................................................................................................................................................
2
If
Then
Else
The Power LED is ON.
Continue.
Go to “Steps to check LED power” (p. 2-13).
...................................................................................................................................................................................................
3 If
Then
Else
The WAN (Network) LED is ON.
Continue.
Go to “Steps to check LED WAN (Network)” (p. 2-14).
...................................................................................................................................................................................................
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4 If
Then
Else
The System LED is ON.
Continue.
Go to “Steps to check LED System” (p. 2-15).
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V1.x Small Cell LED troubleshooting procedure
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5 If
Then
Else
The Phone (User) LED is ON.
Continue.
•
Device is idle or has no active calls (LED is OFF). Continue.
•
Device is configuring (LED is blinking). Continue.
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Troubleshooting procedures
...................................................................................................................................................................................................
6
Check with HDM personnel the status of the Small Cell. If
Then
Else
The status of the Small Cell on the HDM indicates a problem.
Go to “Steps to perform on-site troubleshooting” (p. 2-8).
The Small Cell is running properly.
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Steps to check LED power
This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-12) procedure. It is not a standalone procedure. ...................................................................................................................................................................................................
1 If
Then
The Power LED is OFF.
Perform the “Small Cell on-site troubleshooting ” (p. 2-8) procedure.
The Power LED is BLINKING.
Reboot the Small Cell on-site.
...................................................................................................................................................................................................
If
Then
The Power LED is ON after the reboot.
Go to Step 3 of the “Steps to perform LED troubleshooting” (p. 2-12) procedure.
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2
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Troubleshooting procedures
V1.x Small Cell LED troubleshooting procedure
....................................................................................................................................................................................................................................
If
Then
The Power LED is still BLINKING or OFF after the reboot.
Perform the “Small Cell on-site troubleshooting ” (p. 2-8) procedure.
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Steps to check LED WAN (Network)
This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-12) procedure. It is not a standalone procedure. ...................................................................................................................................................................................................
1 If
Then
The WAN (Network) LED is OFF.
A technician must go on-site. The technician must check the Ethernet cable between Small Cell and the DSL router. The cable must be replaced if necessary. Go to Step 2 of this procedure.
The WAN (Network) LED is BLINKING SLOW.
The IP communication establishment is in progress. Wait until it ends (about 5 minutes). If the LED is still BLINKING SLOW, contact next level of support.
...................................................................................................................................................................................................
2 If
Then
The WAN (Network) LED is ON after the cable replacement.
Go to Step 4 of the “Steps to perform LED troubleshooting” (p. 2-12) procedure.
The WAN (Network) LED is still OFF after the cable replacement.
Call next level support for DSL link troubleshooting.
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V1.x Small Cell LED troubleshooting procedure
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Steps to check LED System
This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-12) procedure. It is not a standalone procedure. ...................................................................................................................................................................................................
1 If
Then
The System LED is OFF.
There is a system configuration error.
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Troubleshooting procedures
Reboot the Small Cell from the HDM. To do this, perform the following steps: 1. Click on Manage on the Devices tab of the HDM to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action. Go to Step 2 of this procedure. The System LED is BLINKING SLOW.
A software upgrade or an auto-configuration process is in progress. Wait until it ends (about 15 minutes). Go to Step 3 of this procedure.
The System LED is BLINKING FAST.
There are backhaul network impairments that may impact service. Contact next level of support.
...................................................................................................................................................................................................
2 If
Then
The System LED is ON after the reboot.
Go to Step 5 of the “Steps to perform LED troubleshooting” (p. 2-12) procedure.
The System LED is still OFF after the reboot.
Contact next level of support.
...................................................................................................................................................................................................
3 Then
The System LED is ON at the end of the upgrade or auto-configuration process.
Go to Step 5 of the “Steps to perform LED troubleshooting” (p. 2-12) procedure.
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If
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Troubleshooting procedures
V1.x Small Cell LED troubleshooting procedure
....................................................................................................................................................................................................................................
If
Then
The System LED is still BLINKING SLOW at the end of the upgrade or auto-configuration process.
Reboot the Small Cell from the HDM. To do this, perform the following steps: 1. Click on Manage on the Devices tab of the HDM to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action.
...................................................................................................................................................................................................
4 If
Then
The System LED is ON after the reboot.
Go to Step 5 of the “Steps to perform LED troubleshooting” (p. 2-12) procedure.
The System LED is still BLINKING SLOW or OFF.
Contact next level of support.
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V2 Small Cell LED troubleshooting procedure
....................................................................................................................................................................................................................................
V2 Small Cell LED troubleshooting procedure Purpose
This procedure describes the actions to perform according to the LED states of V2 Small Cell devices.
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Troubleshooting procedures
Before you begin
• •
Wait at least 15 minutes after powering on the Small Cell. Ensure a W-CDMA 2100 Mhz capable mobile device is available.
• • •
Check that a DSL router (not a DSL modem) is installed. Check that the DSL line is working properly. LED states can be checked remotely.
Steps to perform LED troubleshooting ...................................................................................................................................................................................................
1
Compare the LED states of the Small Cell device you are troubleshooting to the LED states in “LED states for V2 Small Cell devices” (p. 1-6). ...................................................................................................................................................................................................
2
If
Then
Else
The Power LED is ON.
Continue.
Device has a major hardware fault. (LED is BLINKING). Contact next level of support.
...................................................................................................................................................................................................
3 If
Then
Else
The System LED is ON.
Continue.
Go to “Steps to check LED System” (p. 2-15).
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Troubleshooting procedures
V2 Small Cell LED troubleshooting procedure
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4 If
Then
Else
The Phone (Device) LED is ON.
Continue.
•
Device is idle or has no active calls (LED is OFF). Continue.
•
Device has maximum number of RABs active (LED is blinking). Continue.
...................................................................................................................................................................................................
5 If
Then
Else
the Small Cell device has an LED for GPS.
Go to Step 6 of this procedure.
Go to Step 6 of this procedure.
...................................................................................................................................................................................................
6 If
Then
Else
The GPS LED is OFF.
One of the following scenarios applies:
Continue.
•
GPS Hardware has failed or is not present when GPS Location Detection is required.
•
GPS Location has failed to provide an accurate location fix.
Contact next level of support. The GPS LED is ON and the System LED is OFF.
GPS has provided an accurate location fix, which has failed the authorisation checks.
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Contact next level of support.
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V2 Small Cell LED troubleshooting procedure
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7
Check with HDM personnel the status of the Small Cell. If
Then
Else
The status of the Small Cell on the HDM indicates a problem.
Go to “Steps to perform on-site troubleshooting” (p. 2-8).
The Small Cell is running properly.
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Troubleshooting procedures
E................................................................................................................................................................................................... N D O F S T E P S
Steps to check LED System
This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-12) procedure. It is not a standalone procedure. ...................................................................................................................................................................................................
1 If
Then
The System LED is OFF.
There could be a system error or backhaul network problems. Reboot the Small Cell from the HDM. To do this, perform the following steps: 1. Click on Manage on the Devices tab of the HDM to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action. Go to Step 2 of this procedure.
The System LED is BLINKING.
A software upgrade or an auto-configuration process is in progress. Wait until it ends (about 15 minutes). Go to Step 3 of this procedure.
...................................................................................................................................................................................................
2 Then
The System LED is ON after the reboot.
Go to Step 5 of the “Steps to perform LED troubleshooting” (p. 2-12) procedure.
The System LED is still OFF after the reboot.
Contact next level of support.
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If
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Troubleshooting procedures
V2 Small Cell LED troubleshooting procedure
.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................
3 If
Then
The System LED is ON at the end of the upgrade or auto-configuration process.
Go to Step 5 of the “Steps to perform LED troubleshooting” (p. 2-12) procedure.
The System LED is still BLINKING at the end of the upgrade or auto-configuration process.
Reboot the Small Cell from the HDM. To do this, perform the following steps: 1. Click on Manage on the Devices tab of the HDM to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action.
...................................................................................................................................................................................................
4 If
Then
The System LED is ON after the reboot.
Go to Step 5 of the “Steps to perform LED troubleshooting” (p. 2-12) procedure.
The System LED is still BLINKING or OFF.
Contact next level of support.
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Small Cell diagnostic
....................................................................................................................................................................................................................................
Small Cell diagnostic Diagnostic result summary
After the end of the Small Cell diagnostics, the parameter BSR::diagnoseBSRAdditionalText contains the result of the check. You can read the result summary from the HDM via the following TR-069 command:
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Troubleshooting procedures
GetParameterValues(“diagnoseBSRAdditionalText”)
The diagnoseAdditionalText field is populated for a diagnose action as follows: •
executing
•
pass
•
fail
If has one of the following values: •
Diagnostic test incomplete to timeout of the diagnose action
•
BSR not operational
•
LCell not operational
Then send a technician to the site. If has one of the following values: •
BSR Gateway not operational
•
Voice gateway not operational
•
Packet gateway not operational
•
SCTP not operational
Then continue the troubleshooting procedure on the Small Cell gateways of the cluster. BSR diagnostic data
The Small Cell also provides diagnostic data for the following processes and activities in the Diagnostics Results file. Stack dumps of recent core files (/var/crash/)
• • •
Log/trace data and call failure report information System event history data (/var/log/) CPU/memory error log (/var/log/)
•
Detection of Small Cell tampering
Diagnostic results file
The diagnostic results are in a text file. This file is in a zipped file located on the Small Cell in the folder: /var/log/diagnostics. It can be retrieved by using SFTP from the SCMS. .................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 2-21 401-387-076 Release 3.0 Use pursuant to applicable agreements Issue 0.4 March 2012
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•
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Troubleshooting procedures
Small Cell diagnostic
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The zipped file contains the following files: File type contents of /var/log/ directory including all trace, log, messages, historical fault list files and any dumped back trace buffer
File description fault log HFL.txt error log Error.log system logs messages.x, where x represents 1, 2 and so on. pramfs trace files code trace (ct) logs
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bsrsavestate.tgz files (Crash reports should be included in the bsrsavestate if present) cdbs and ipsec.conf
cdb files - bulkcm.cdb, StaticBulkcm.cdb ipsec files - ipsec.conf, ipsec.dyn.conf, ipsec.nullts.conf
current mount points
mountPoints - file system mounting information
GDF version (/proc/cmdline)
Gdf - generic data file
Disk space (used/free)
Small Cell file space used and available
dmesg
Dmesg (the kernel ring buffer)
Config Spec from fpu1.vx (as per 'appver' ) command
appverOutput - Clearcase config spec fpu1.vx for determining code branches/labels used for Small Cell subsystems
tmp/tids
tids - task ids
cat /proc/net/sctp/*
sctpStatus - SCTP status
ip addr; ip route; ip neigh; ip xfrm state; ip xfrm policy
ipStatus - IP status
uptime
uptime - time the load was up running
netstat -an
netstatOutput - NET statistics
$APP/utils/programMOD -s
programMODOutput - board image file versions, etc.
/mnt/mainfs/local/startup.script
default Small Cell trace level, settings
/mnt/mainfs/etc/*
ssh_host-dsa*, etc. - host/dsa key files
$APP/utils/crcProt
crcProtOutput - CRC port mapping, errors
cat /mnt/mainfs/.GENERIC_TO_TRY /mnt/mainfs/.GENERIC_TO_RUN
GENERTIC_TO_RUN, GENERTIC_TO_ TRY
/mnt/mainfs/etc/rc.local
Environment vars
.................................................................................................................................................................................................................................... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 2-22 Use pursuant to applicable agreements 401-387-076 Release 3.0 Issue 0.4 March 2012
Small Cell diagnostic
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File type
File description
ramConsole
ramconsole - RAM console : initialised new ring buffer
radio ntp logs
ntp.conf.tmp - NTP configuration
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.................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 2-23 401-387-076 Release 3.0 Use pursuant to applicable agreements Issue 0.4 March 2012
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Troubleshooting procedures
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Troubleshooting procedures
Small Cell diagnostic
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.................................................................................................................................................................................................................................... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 2-24 Use pursuant to applicable agreements 401-387-076 Release 3.0 Issue 0.4 March 2012
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Numerics
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Glossary
3G
Third Generation ...................................................................................................................................................................................................................................
B
BCR
BSR Cluster Release BSG
BSR Signalling Gateway BSR
Base Station Router ...................................................................................................................................................................................................................................
C
CLI
Command Line Interface CPU
Central Processing Unit CS
Circuit Switched ...................................................................................................................................................................................................................................
D
DNS
Domain Name Server DSL
Digital Subscriber Line ...................................................................................................................................................................................................................................
GDF
Generic Data File GSM
Global System for Mobile Communications .................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary GL-1 401-387-076 Release 3.0 Use pursuant to applicable agreements Issue 0.4 March 2012
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G
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Glossary ....................................................................................................................................................................................................................................
GUI
Graphical User Interface ...................................................................................................................................................................................................................................
H
HDM
Home Device Manager ...................................................................................................................................................................................................................................
I
IP
Internet Protocol ...................................................................................................................................................................................................................................
L
LED
Light Emitting Diode ...................................................................................................................................................................................................................................
N
NTP
Network Time Protocol ...................................................................................................................................................................................................................................
O
OLCS
Online Customer Support ...................................................................................................................................................................................................................................
P
PC
Personal Computer PS
Packet Switched ...................................................................................................................................................................................................................................
S
SCMS
Small Cell Management System SCTP
Stream Control Transmission Protocol SFTP
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Secure File Transfer Protocol SSH
Secure Shell
.................................................................................................................................................................................................................................... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC GL-2 Use pursuant to applicable agreements 401-387-076 Release 3.0 Issue 0.4 March 2012
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T
TR-069
The CPE WAN management protocol defined by the DSL Forum. ...................................................................................................................................................................................................................................
W
W-CDMA
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Glossary
Wideband – Code Division Multiple Access
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.................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary GL-3 401-387-076 Release 3.0 Use pursuant to applicable agreements Issue 0.4 March 2012
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Glossary ....................................................................................................................................................................................................................................
.................................................................................................................................................................................................................................... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC GL-4 Use pursuant to applicable agreements 401-387-076 Release 3.0 Issue 0.4 March 2012
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Index
A additional information, vii
................................................................................................
................................................................................................
I
B BLST
................................................................................................
LEDs, Small Cell V1.x, 1-5 board level self-test sequence LEDs, Small Cell V1.x, 1-5
intended audience, v
L LED power checks, 2-13
LED System checks, 2-15, 2-19 LED troubleshooting, 2-12, 2-17
................................................................................................
LED WAN (Network) checks, 2-14
C conventions used, vi
LEDs
................................................................................................
board level self-test sequence, Small, Cell V1.x, 1-5
D document
error codes, Small Cell V1.x, 1-4
how to use, vi
GPS localization process, Metro Cell V1.x, 1-7
references, vii
states, 1-6
revision history, v
states, Metro Cell V2.x, 1-6
document support, vii ................................................................................................ E error codes
Small Cell V1.x, 1-4 ................................................................................................ G GPS localization process
LED states, 1-7
states, Small Cell V1.x, 1-2, 1-3 states, using Iu', 1-3 states, using Iuh, 1-2 ................................................................................................ N new in this release, v ................................................................................................ O on-site troubleshooting, 2-8 ................................................................................................
H how to comment, vii
P prerequisite knowledge, vi
how to order, vii
................................................................................................ R reason for revision, v
.................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary IN-1 401-387-076 Release 3.0 Use pursuant to applicable agreements Issue 0.4 March 2012
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Index ....................................................................................................................................................................................................................................
reboot Small Cell how to, 2-4 related information, vii remote troubleshooting, 2-2 ................................................................................................ S Small Cell connectivity troubleshooting
how to, 2-10 Small Cell power injector troubleshooting how to, 2-9 Small Cell status from HDM, 2-5 supported systems, vi ................................................................................................ T technical support, vii
troubleshooting on-site, 2-8 remotely, 2-2
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using LEDs, 2-12, 2-17
.................................................................................................................................................................................................................................... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC IN-2 Use pursuant to applicable agreements 401-387-076 Release 3.0 Issue 0.4 March 2012
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