Adam Olszewski Record of your HMRC webchat

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1/22/2019

Record of your HMRC webchat

Live chat

TRANSCRIPT

CHAT STARTED AT 11:24 AM, 22 Jan 2019.

ADAM OLSZEWSKI Hi, my amended tax return was send on 05/07/18 and I did not receive repayment yet .Could you check please 11:24 AM

You are now chatting with Ben BEN Let me have a look for you. 11:27 AM

BEN To help me to deal with your query, I just need you to answer all of the following security questions. Please tell me - your National Insurance number (without spaces. for example, QQ123456C) or Unique Taxpayer Reference number - your full name - your date of birth - your address and postcode. 11:27 AM

ADAM OLSZEWSKI Adam Olszewski,dob 11/08/1985,UTR 4291645962,21 Archer Avenue Bolton,BL2 2SJ 11:29 AM

BEN Did you include bank details on the tax return you filed? 11:30 AM

ADAM OLSZEWSKI Yes I did 11:31 AM

BEN ah ok, it is likely being help up by additional security, this is more likely when a return has been amended. Unfortunately my software for checking this and for issuing repayments is down, let me pop this over to a colleague real quick. The chat so far will go with you so you wont have to repeat everything. 11:32 AM 1/3

1/22/2019

Record of your HMRC webchat

You have been transferred to queue SA Web Chat You are now chatting with Nicole NICOLE Hello, you have been passed to Nicole. I am just going to read your previous chat. 11:33 AM

NICOLE There is a credit on your account of £954.60, I can issue that to you now. Do you want it sent to your bank? 11:34 AM

ADAM OLSZEWSKI Yes please 11:35 AM

NICOLE Can you just confirm the name that appears on your account, your account number and sort code please? 11:35 AM

ADAM OLSZEWSKI A Olszewski ,Lloyds ,sort code 770202,acc number 23182668 11:37 AM

NICOLE Thank you, I have issued that now. Unless it is pulled for extra security it should be in your account within 10 days. 11:38 AM

ADAM OLSZEWSKI Ok thank you,is there any outstanding amount on my account that I have to pay for insurance? 11:39 AM

NICOLE No there is nothing else that you need to pay. 11:40 AM

ADAM OLSZEWSKI Thank you for help.Have a nice day 11:40 AM

NICOLE You’re welcome. When you close this chat, you will be taken to a short survey, I would really appreciate it if you would rate your webchat experience with me today out of 5 stars (5 being very satisfied and 1 not satisfied). Thank you for using HMRC Webchat. Goodbye. Have a nice day. 11:41 AM

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1/22/2019

Record of your HMRC webchat

Live chat

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Adam Olszewski Record of your HMRC webchat

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